based on 36799 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
End to end service was exceptional - Daniel was outstanding in the cleaning process of my carpets and large great room coach - they all look new
Service
The representative sent to our home. Ricky Garcia was the best cleaner ever in our home.
I even sent a note to your management regarding our very professional quality surprise
experience.
Thank You,
Marydean and Don Gartrell
Policy is not to lift over 50 pounds Cleaning around furniture and not moving couches to clean behind does not make for a clean carpet. If you expect the home owner to move all of the furniture so he gets a clean carpet in all areas that is needed. Associate did a good job on areas he cleaned. A few years ago I had two techs that cleaned all areas and put fpoil on leg bottoms I think the cost was acceptable. My thoughts
the technician gave my aunt a bad time and the job done was only fair. was not happy with the job done at all
I have heard such good things but I was highly disappointed with the services I received
Everything
Around the area rugs that were cleaned the floor was sticky the next morning, and I had to wash it to get the residue off. My technician was such a nice guy and worked with me, but he didn’t finish cleaning up. My floor should not have been left sticky. Also in the kitchen where he did the tile work, the corners were still dirty she didn’t go into the corners and actually address that issue.
They are fast, efficient, on time and communicate well, and it always looks great afterward
Friendly, efficient and thorough job on my rugs and upholstery!
Cleaning without harsh chemicals is a big reason I use Zerorez. It has kept my carpets looking like new. Zack could not have been more thorough or professional in his work.
We've always had wonderful results with 0. Raz would not have anyone else, do our carpets
They arrived on time , we’re very proffecional
And did a great job !!! Cleaning my vents .and they cleaned up after themselves !
I’m looking forward to them coming back out to clean my carpets too
Thank you
Lula Castle
Thorough and tech very knowledgeable and helpful
Liked that you were early, Faviano was very knowledgeable and it was quick,
he also gave me the footies to wear over my socks, which I appreciated.
Of course there's always the added things to sell and charge me for
Very efficient. Loved the results of the cleaning.
Will did an excellent job on my recliner and dining table benches ...Professional
Loved John. So great of assistance bf us in what we needed and how to clean urine from the dog.
Carpet looks great. Jess was great.
Very professional did a great job
Very professional. Showed up at scheduled time. Did a good job.
I always compare our Zerorez first visit with the present. I believe his name was Oscar or Carlos. He did the same rooms hallways and stairs he did the pet treatment. Our carpet felt and smelled awesome and we were very impressed. I do think the recent Zerorez techs do the best of their ability I just compare them to our first visit. Maybe I’m being unfair with a score of 5 . I was hoping to have the same as our first visit. When friends ask I have to be honest with them. “It’s not like our first visit with Zerorez. I’m very sorry. I like giving good reviews and feedback I don’t feel I’ve done that here.
outstanding
They get our carpets & floors cleaner than anyone.
The individual performing the services was very knowledgeible and helpful
Natural
Your men dropped some kind of liquid on our paver drive and won't go away. They also said they would be back to fix opening to attic as it is mess as they had to take down all the trim, I did not think was necessary but they said it was, but have not been back to fix it. I found the paint for it and everything and am waiting for them to show, NO SHOW!!!!!!
excellent product and service
The technician (Jess) was very professional and efficient, and went the extra mile to make sure we were happy with his work.
Guys did a Great job and removed stains I thought could never be removed.
Tile grout and carpets were very clean and no smell or residue lingering afterwards.