based on 36794 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent work .
Tracy was great! Very thorough and detail oriented. Two other gentlemen came and helped him finish the job and they did not do a good job. I had to call and have Tracy come back out to redo the area they had cleaned.
Good service
The technicians are always careful and clean when they walk into my home. They have their booties on and are careful about dragging their hoses throughout our rooms. They are honest about what is needed and what is not. My carpets and upholstery look great when they are through.
The technician was super professional, efficient and did a beautiful job! I believe his name was Joseph. He was very kind and respectful and provided great customer service. This person should be highly valued by your company. He is a credit to your business.
Great service and clear expectations.
Good.
I have usually always been very happy with Zerorez. Had great confidence that this visit would be the same. I learned so many new information tidbits with your technician this time so realized new ideas and better treatment of carpet is possible. Then I even saw him use a device that was square and he stood on it to suck up excess water. I had never seen that used before, but it made a huge difference in the part of of the carpet where I witnessed it being used. He assured me it would be dry in 12 hours. That was 10 in the morning and we stayed off the carpet until 10 that same night. When I returned to that room the only almost dry spot was where he used the suction devise. The rest of the room was still very soggy. This tech probably had never cleaned a thick wool carpet that was very dirty. It its now 31 hours since he left and it is still wet but not soggy. I have had two fans going and an open screen door on a slider on an 88 degrees day. I do hope Zerorez will be able to receive this information.
I love that fact that my carpet feels, looks and smells brand new.
The job was done in a timely and professional manner.
Although the rep was very nice and friendly, I was disappointed that the only areas you clean the the "ones in sight". In the one carpeted area its clear that you didn't clean under the bed, even though it was free of objects and the bed is almost 20" off the ground with only 4 slim, metal legs.
Similarly, for the additional amount to do the rug, I would have expected the coffee table to have been moved, at least. Its smack dab in the middle of the carpet and was a glaring difference to the rest of the "visible areas" (aka those not occupied by a couch)
Also, I would have benefited with the knowledge of how slick the carpet would be. After 4 hours of waiting, I did walk on it and the went to my master bath (tiled floor) only to slip and fall once my feet hit the tile. (I'm uninjured)
Lastly, the estimates for dry time were waaaaay off. I have a fan laying on the ground STILL trying to dry an area of carpet. This cleaning was DAYS ago.
So. Yeah. Probably won't be recomending.
T J was our representative and he was very informative, knowledgeable, and thorough.
Prompt, professional and thorough. Ritchie did an excellent job!
Service techs were efficient & receptive to adding the carpet cleaning!!!
Knowledgeable, courteous, friendly and reasonable!
The technician was very prompt, polite, and knowledgeable. He did an amazing job cleaning my couch. It looks brand new!
I love how easy it is to schedule, how they’re always on time, and are always insightful and professional
Great service - estimates for work, on time arrival, high quality work, and a very personable technician - Major Gray was outstanding - I highly recommend him and the company - the best title and carpet cleaning services ever
Prompt and timely service. Carpeting was dry the next day and looks great!
I like ZeroRez because they don't use chemicals, which irritate my nose and throat. They are also very professional and respectful.
Good service! Carpets look great and are nice and soft after the cleaning. Good job Zerorez
Service price and professional services are excellent.
Rep was professional, pleasant, knew his business, and did an excellent job on a couple of challenging carpets. I've already recommended your services to neighbors. Cost beat every other company I called.
The results are GREAT! Zak and his helper were very professional and knowledgeably the best!
I welcome them to do my next project, which I will inform you soon.
Very happy customer!!!
I like that ZEROREZ doesn’t use chemicals to clean my carpet. It made my carpet look new and very clean.
Angel did a wonderful job, and very neat. Didn't have to clean up after him. Sorry about the ,mixup with the bill. Will be calling again.
Tech was very nice good job
I like the tec ihave had him out here twice
He went above and beyond on a very dirty floor, he recommended what we needed to do, So happy I took his advice. I will always request Ritchie. Above and beyond
Great service provided by Kanoa.