based on 36791 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Like the whole service and the employee that did the service he was very great and explained the treatment . My carpets look like new. I am very happy
Excellent job.
I was quoted $280 for the service but the technician said it would be $420 if I wanted it to smell good with a deodorizer. $140 to make it smell good was very upsetting to me since I’ve never had to pay that for other services I’ve used. Also, the flyer I went off of said Carpets Dry Quicker. The technician said give it 5-6 hours to dry, and we did but was still damp.
I’ve previously used chem dry who vacuumed the house first, cleaned the carpet and it smelled great, and was dry in about a third of the time.
We have used them for the past few years and love them. Each technician they send goes above and beyond. Nice, friendly, usually early for our appointments and quick!
they did a great job and were very quick. will definitely use again
Easy to book a date and time either online or change over the phone. Onsite team was friendly, fast, and efficient. The overall cleaning process is fabulous and worth the investment.
I liked the fact that Daniel was very honest and told me how the carpet would turn out. He is a hard worker and very conscientious. Most of the stains came out and we were able to get the house back to normal the next morning.
They did a great job. Very friendly! One of the only vendors we use that doesn't need 3 to 4 weeks notice to get an appointment. We are all around happy.
Michael and his assistant were amazing,and made sure I was happy 😊, their work was very detailed and they helped me, since I recently had hip surgery, and I am on a walker, they moved some light things for me which I appreciate ,because I can't move anything right now because of my recent surgery! They made sure everything was to my liking and did wonderful job, I will definitely ask for them again, also I have been using Zerorez for years, and will continue to do so!!! Thank you, so much,Rachel 🙂
Carpet feels good under foot. Techniciation was professional and knew his product well. I do have a question. Twice I scheduled a carpet cleaning. First time the technician wasn't able to get on the Air Force base. But those two schedulings the rep on the phone never said the $150 min charge was only for the carpets. They said the technician would clean the floors. I asked if that included carpeted and non-carpeted areas. The answer was yes but that wasn't the case. I did have my non-carpeted areas cleaned but think the person on the phone should state the fee only covers carpet. I will have this service again. Thank you.
Quick service and very clean 👌
The staff Kenoa was timely, friendly and professional. He provided an accurate assessment of the job and was thorough. The carpet looked 95% better than before the service. The carpet was in bad shape prior to the cleaning so, I feel that Kenoa did an excellent job.
Everything was great tech and service
Great product and service!!!
Carpet was fine. I was supposed to get a promotion where 100 square ft of tile was supposed to be cleaned and it wasn't done. I asked management for a partial refund and told me there was nothing to refund. I ran a business and when this would happen I would refund partial for a mistake done by me. You have horrible management and I will never have you guys come out again, unfortunately. It was the customer service that was a no go for me!
Maybe find new management
The techs were so nice, knowledgeable, and honest!
Great customer service. Angel did a fantastic job on my carpets and tile floors!
Postive attitude with customer service.
Michael was a hard worker, and very knowlegable. He did a great job.
Thank you !!
Great job great people
Great job
I didnt see anything You could do better
Your guys did an excellent job cleaning our carpets and will continue to use you and recommend your company to our friends.
Thank You
Staff very courteous, polite and punctual.
Ricky was very nice and polite! Knowledgeable and made personal recommendations without being pushy!
Michael and Alec were very professional and did a great job.
Crew was great, on time, professional, and personable. Def recommend 🙌🏼
This was the first time I had my carpets professionally done. Ricardo was prompt, personable and efficient. I was very pleased with the way my floors looked when he was done. I will be calling again next year.
They did a great job
Your employees are fantastic