based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly employee who gave plenty of notice before arriving, even offered to come early. I’m always happy with how my carpet turns out.
I’ve been using Zerorez for 15 years. Can’t beat the price and the service.
Bernardo was early which was great. He was very knowledgeable. He explained the process and made great recommendations. I will use him in the future.
The carpet is soft and smells fresh. Doggy uterine odor is gone as well as the stains. My carpet is 22 years old and looks great. Zerorez never disappoints!
The technician Steve M. did an awesome job and I would have him back the next time the carpets need to be cleaned.
Always friendly excellent service. Thank you!
The tech was great and very friendly. My carpets look great! I always use Zerorez and I’ve never been disappointed. Thanks!
Quality
Prompt and was pleased with the out come
The service is always great!...The cleaning product and procedure is a job well done. To anyone that see this review this is a awesome company and always do a great job.
great service and fast and friendly
Our carpets were terrible and look almost like new!
The Technician was very knowledgeable and professional
Everything was great and the technician was very nice and helpful, thank you for your service!
The contractor arrived in a timely manner. explained what he was going to do, gave us some additional offers, one of which we accepted, and did a really good job.
Jay was awesome!! He was professional and quick. I would definitely recommend 😁
Fast and professional, no mess left behind
Jay was super professional and provided exceptional service.
When the process is done correctly, I really like how the biological agent for pet stains cleans up. Unfortunately, it doesn't always work out that way. This last time, several spots are actually much more prevalent than they were before the cleaning and I was told that is because there was a chemical reaction to the agents that were used to originally clean the stain. What I don't understand is why did it only react to a few of the locations that stains have been cleaned up, but not all of them. I also learned this past visit that the previous technician did not apply the stain guard correctly. The stain guard is supposed to be brushed in after it is sprayed onto the carpet. These treatments add up and increase the total amount due. I guess if you don't have pets or kids, the cost is much less, but I have senior dogs that are starting to have issues and want to keep the carpets as clean as possible. Unfortunately, though I have been with Zerorez through many years and multiple locations, maybe it is time to find another service provider. I really have liked the clean that I have gotten from previous years and the lack of chemical or perfumy smells once it is cleaned.
Your service is consistently reliable, and your service techs and office staff are top notch. I continue to trust ZeroRez to provide the highest quality service. Thanks, again!
The customer service and communication is excellent. Technician called prior to arriving and communicated very well during the carpet cleaning. We discussed the work to be done and he did exactly as discussed. Everything was done right and the cost is very reasonable. This is my second time using Zerorez service and I will be a repeat customer.
It wasn’t the best carpet cleaning I’ve had. Lots of streaks on the carpet.
They have very friendly people who come to clean your carpet and the carpet stray very quickly so you don’t have to wait all day for the carpet to dry. It’s wonderful.
Zerorez have always did a great job on our carpets.
The cleaning didn’t leave a chemical odor when completed.
The tech did a great job. Great communication, efficient, and explained everything well. The carpets look great again.
Very friendly and did a great job!
Great guy !! Very personable. Worked hard.
Your employee-Bernardo
He worked very
Hard on out traffic area!!!
Carpet looked better than when other cleaners did it. Impressive.
My 30 year old carpet looks amazing!! Jordan was prompt, professional friendly and efficient.
your cleaner came on time and did a good job