based on 39982 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always on time and a fair price
The cleaning employee was very polite and did a great job of cleaning the carpet.
Great service technition Will is very professional and is very reliable
Service was quick but thorough and the workers were friendly. The carpets looked nice and refreshed and didn't take too long to dry, definitely a company I would recommend and use again.
How clean and fast the carpet gets
Arrive on time and quickly gets the job done. Ive been using ZeroRez for almost 10 years now and never been disappointed.
The technician was efficient, thorough and did an excellent job. I would certainly request him the next time I use ZeroRez. I had some stains on the bedroom carpet and they are gone!
That you were able to clean my carpet the next day. I believe my serviceman name was Ryan or Bryan (doing this survey late and simply can’t rember his name).
The job was done in a timely manner and he ever complimented me on having the rooms empty. I appreciate that.
Happy with the outcome, no pungent chemical smell, carpets were fully dry within 12 hours.
Very happy.
My family are extremely happy with the service and results.
The appointment process was very easy and scheduling was easy as well.
We particular want to thank the cleaning agent who came to our home.
He did a great job and he was very thoughtful and thorough!
I personally recommend this company to anyone who needs carpet service.
Our carpet endured a red wine stain and they were able to clean it without leaving a trace.
Thank you Zerorez!!
Service tech bought carpet back looking new.
I wish I had a before and after picture ! Asael Sadalza did an amazing job on my carpet and tile! We had pet stains and smell that had been cleaned immediately with a home carpet cleaner, but did not do the job. ZeroRez removed all stains and the smell. So awesome!
Fast, Friendly, equipment was not very loud, carpets look so much better and the office even smells better
Jordan was awesome...
The new life brought back to the carpet. Looks and smells amazing! Kevin was outstanding!
There were stains from the cleaning products used that were not in the carpet before the service.
The service is prompt. The service technicians like Ritchie are professional and friendly.
Friendly staff and safe products
Thank you…my carpets are beautiful and the gentleman who provided the service did a magnificent job taking care of it. I will call for information regarding my heating system ductwork as soon as I can. Thanks again.
The general appearance of my porcelain tile floors were good
The corners and behind doors were not fully cleaned
Very good job done .
The techs contacted me and gave me an ETA so I could be prepared. They explained the process and set my expectations. I only use Zerorez because of their consistent quality.
My tech was so fast and did a wonderful job!
They are vert professional and did a great job. I love Zerorez!
Quality, service, punctuality and customer service.
Very friendly, courteous and professional.
Great company! Great employees! On time and affordable!
Tile flooring left with puddles.
Carpeted areas left soaking wet: actually squishy when touched.
Put recliner with wood base on soaking carpet with no protection under wood.
Recliner stool(leather covered) set onto soaking carpet with leather side on wet carpet.
Placed 2 wood dining chairs directly onto the soaking carpet with no protection under the wood legs.
Asked technician to pay special attention to coffee stain on carpet: it came out darker and larger than original.
The pet cat tree (a carpeted tower) base was left soaking wet on the wet tile floor.
I called tech on his phone and he said that is how they clean. Nothing he could do when I asked that he come back to extract the excess water.
Rather than placing the area rug that was cleaned rug outside to dry or at least drip , it was left soaking wet on the tile floor that had supposedly been cleaned.
Contacted the office and they said they would come back out to clean again. That is not acceptable. Was told my complaint would be given to manager for her to call me. Have not heard back yet.
What can be done to make things right? Refund the cost of the service would be a responsible action.
The technician was very professional, had a lot of knowledge of the process and products.
Professional service. Great results.
Great job!