based on 41505 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Highly trained and customer friendly techs that evaluate the carpet before any work is done.
The service was very fast. The serviceman was friendly. My carpets looked great after the cleaning.
Made our floors and carpet look so clean and fresh
The technician's were very professional and conscientious.
They worked great as a team.
They did both my home and office and am very satisfied as I have been in the past as well with their services.
Tom M
I enjoyed the experience. Easy scheduling, prompt efficient technician. Great results without the crunchy residue. I’m very happy and will be a loyal customer.
I believe your technicians name was Jay. He was absolutely amazing. He made everything sparkle and shine. My carpeting is 15 years old and he made it look bran new! He was also very nice and polite.
Timely, polite, respectful and effective. Our carpets look great!
Erich was on time, polite, went straight to work. I only had one room, was done in less 20 minutes. Qouted price before he startedl.
Carpets were cleaned. I have used Zeroez before. I had same day appointment.
Its affordable.
Great customer service in good cleaning
Ian C perform the cleaning at my house quick, efficient, knowledgeable, and friendly credit to the company. Next day, carpet looked really good. Thank you.
I like that I can book an appointment quickly and you have extra products to clean up pet accidents
The tech was knowledgable and extremely friendly, no pressure to upgrade service, and carpets came out great
Reduce the cost of the tile & grout cleaning…
Our technician was Ian and he was wonderful. He was very polite. He was on time, he was professional. He did a great job cleaning the carpet absolutely great.
Service technician very good and friendly
Technicians were great
Fast, efficient, thorough good value for your money
Great service
You didn’t honer the price you quoted me! The person who showed up to my rental property was very nice! Your supervisor are not friendly and they are not customer advocate! I originally signed up for basic cleaning then I was advised that it would be $80 extra for brush and spot cleaning. When I called your office to ask why I need to pay extra since I didn’t pay extra for my other rental property. The supervisor got upset instead of staying professional saying she doesn’t see my other house on the system and advise the service guys to charge me extra. So I had to pay another 40 extra. When I asked the representative why it’s now 120 extra instead of 80! He said the office said that the supervisor! And he said he is sorry, very professional. I’m in customer service too. I won’t be using you anymore and I will advise all my family, friends and customers. So instead of spending money on advertising on radio and other places train your representatives on the phone to be understand and not to revenge and increase the cost when you already quoted me a different price for spot cleaning. I’m very upset. I think you should refund the extra money you charged me! Thank you for sending me the survey!
On time and very professional my carpets look great. I highly recommend Zerorez
Very quick and efficient! Excellent results.
On time, knowledgeable, friendly, didn't push services. I'd definately use him again.
Pricing, service
I had 2 wool rugs cleaned and they look great!
Couldn't believe rug after it was cleaned! The young man was efficient & so polite!
Easy booking. We only have carpet on a split staircase a bit of the upstairs landing. Confirmed my appointment slot in a timely manner. Communications leading up to and day of appointment were spot on (no pun intended). Our cleaning team arrived at the top of our window, which almost never happens with any services or deliveries. The best part though was the team of two - they were very friendly, made great conversation and extremely efficient knowing I had two dogs in a room that needed to be let out post cleaning. Carpet dried quickly with some forced air afterwards and hasn't;t looked this good in years. Will definitely rebook Zerorez in the future.
I had my rugs cleaned yesterday and the gentleman did an excellent job, explained exactly what he has going to do and how he was going to do it and where and made sure that what I requested what areas were going to be cleaned was what he has going to do. He cleaned up after the job has done and was very efficient, knowledgeable and will have Zerorez come back for a later cleaning when needed.
Thank-you!
Donna Turouske
I apologize that I forgot his name but the service technician was very kind and did a great job. He assessed the carpeting in each room and got to work quickly. He was informative and got the job done pretty quickly. I was very pleased with the outcome and will definitely use zerorez again and recommend them to others.
The carpet was in really bad shape. Zero Rez turned the black carpet back to brown again.
The traffic areas after they dried were exactly the same. Was hoping for better results.