based on 40953 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jay does a fabulous job works very hard and it shows in the end job….
Great cleaning and carpets aren't so so wet
On time, friendly technician and very informative.
Agent was very friendly knowledgeable and efficiemt
professional and they took they time to clean and asked for my opinion..loved it!
The service is always excellent and there is no after smell from the chemicals they use to clean the floors.
No leftover chemicsl smell
I would not ever use another company. Carpets always come out clean..
Zack was awesome!
The gentleman who came and did my carpets was very fast, efficient and friendly. My carpets came out amazing.
Technician was very friendly, knowledgeable and did a great job. Carpet turned out like new after he was done. Highly recommend this company and it's services.
On time and explained the process and recommendations for the future.
Easy to book. Competitive pricing. Matthew did a great job! Professional, respectful and efficient. He also got out the stains!! Great job and thank you!
After drying stains reappeared and look larger than before the service was done
The tech was on time and was very professional.
Eco friendly. Will was knowledgeable, efficient, and, conscientious about doing a good job . He was respectful and friendly.
Dear Customer Service,
I am writing to express my disappointment with the upholstery cleaning service recently performed at my home and to request that you review the charges associated with the work.
One of the primary reasons we selected your company was the marketing and advertising surrounding your upholstery cleaning process. Your materials describe the service as revolutionary, state-of-the-art, and significantly more effective than traditional cleaning methods. Based on those representations, we expected a noticeably superior result.
Unfortunately, the cleaning results did not meet those expectations. The couches did not appear substantially cleaner than they had after previous cleanings performed by another company, nor did they appear significantly improved beyond what we had been able to accomplish ourselves. Given the premium pricing and the claims made in your advertising, the outcome was disappointing.
We were also surprised by an additional charge that was presented on the day of service. We were informed that cleaning the backside of the couch cushions would cost an additional $10 per cushion, resulting in an extra charge of $120. We agreed to the charge at the time because we believed it was necessary to ensure the couches were cleaned completely.
However, upon reviewing the invoice, the additional $120 appears to have been billed as a “Level 1 Bio Treatment,” which is described as a treatment for biological contamination of flooring and fibers. This description does not seem to align with the explanation provided by the technician regarding cleaning the reverse side of the cushions.
More importantly, when paying $400 for couch cleaning, we believe it is reasonable to expect that the entire couch, including all surfaces of the cushions, would be included in the service. Even after paying the additional charge, we discovered that the sides of the cushions were still not cleaned.
Given the combination of the unexpected upsell, the discrepancy between the explanation provided and the invoice description, and the overall cleaning results, we do not feel that we received the value or level of service that was represented when we selected your company.
We would appreciate a review of this matter and would like to discuss an appropriate resolution, including reimbursement of the additional $120 charge and any other accommodation you believe is appropriate.
Thank you for your time and attention. I look forward to your response.
Sincerely,
Name removed
ALL
Mikel did an amazing job. Very informative and friendly.
Zach was very knowledgeable, respectful and professional! We will use Zerorez again.
No other company gets my carpets as clean!
Did a excellent job and technician was friendly and did not waste any time
Technician Ricky came and helped us with the cleaning of our new sofa after one of our pets had an accident on it. So far the smell is gone, it’s been drying so we are optimistic. Thanks for your service
Easy to schedule service, great communication and preparation instructions from beginning to end, courteous and respectful staff. Asael did a great job explaining what work needed to be done and then proceeded to do an excellent job on the carpet and couch, giving special treatment to problem areas we had.
I am highly dissatisfied with how my carpet came out. There was no fragrance, even tho my carpet was not heavily soiled, it did not come as clean as I expect it. The rep cleaned 3 rooms and stairs under an hour. The job was not done correctly.
quick drying and always does the job.
Offer me the Cowabunga tickets I was entitled to during that promotion
Great service, great tech (Bernardo) . He is very patient, great attitude. He gets the job done in a very timely manner. He is an excellent and very professional technician. I love the Product that is used to clean the carpet. Carpet dries up before the evening is up. Keep up the good work . Thanks
Job well done
The gentleman that came in explained everything throughly and was quick. Did a ok job.