based on 40570 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was quick and efficient
Derick did an amazing job cleaning my carpets. He was friendly, kind to my dog, and worked hard to ensure my carpet looks great! Thank you!
I’ve used Zeroex in the past and was very pleased with how clean my carpet looked after the service. Unfortunately, this time some areas did not appear fully clean, and it seemed like the carpet needed additional rinsing. I appreciate the past service, but based on this visit, we’ve decided not to have the service redone.
Great job cleaning carpets and upholstery.
Everything went fine
Easy scheduling, fair prices. Technician was very personable, but also professional. I appreciated him taking the time to talk about the process and assess my carpet needs. He was very competent and inspired confidence with his knowledge. I really appreciated that he had the autonomy to negotiate add-on service prices and discounts without having to consult with his boss. He was transparent to help me manage my expectations for the outcome. He did the work expeditiously and cleaned up after himself. This company came highly recommended from my realtor friend, and I can see why. Thanks for a job well done!
Good service 👍
Professional technician did exactly what I asked for and for the price quoted. This is the reason I continue to use Zerorez.
We got the two room and one hallway special and added area, rugs, and the stairs. Everything was done quickly and efficiently and professionally. It turned out great. Our technician was awesome.
I booked Zeroez for my apartment after a smooth first experience with them. The online estimate seemed straightforward, but when the technician arrived, the price suddenly doubled because of a third‑floor fee — something that was never mentioned anywhere on the website.
I still moved forward to avoid wasting the technician’s time, but I called afterward to express my concern. The representative apologized and said the fee isn’t listed online and that it’s “better to book by phone.”
Hidden fees are not acceptable. I’m fine paying extra when it’s disclosed, but customers deserve accurate pricing upfront. I hope they update their website so others don’t run into the same issue.
Friendly, efficient and clean carpets and rugs!
Excellent service and the tech was very thorough.
I like that My contact with your company was through Instagram and it was seamless through direct messaging. Once the appointment was set up then you did get my contact information and started messaging me directly by text.
The price I was quoted was honored when you showed up. We were also given options to upgrade the services but not pressured.
We were informed about other options that are now available through your company, since the tech noticed that our carpet had some wrinkles in it.
The tech Terry, was very courteous, competent with completing the cleaning (wonderful noticeable change in color and stains gone) in a timely manner. Gave us further instructions on how to care for a carpet.
I was extremely happy with your services and will use you in the future.
Very good quality work. R. Zerorez representatives who cleaned our carpets turned to our 25 year old carpet as it was new. After cleaning our carpet, they revealed the real color original color of our carpet. I was glad that it did not leave any crunchy feel to our carpet. Even after it dried which was very quick there was no crunch or residue left.Thank you.
SERVICE TECH WAS FRIENDLY AND PLEASANT. VERY INFORMATIVE ON CARE OF NEW FLOOR.
Great customer service and they explained all options.
I love that no chemicals are used. I have very sensitive skin so it’s very important to me. And the gentleman we use every time is so nice and always does a fabulous job.
Product left my carpets looking clean and fresh. The service was very good as well. Very thorough in going over the process, what was included in the estimate, and what to do after to ensure carpet longevity.
Always professional and always a job well done.
Carpet feels soft. Everything looks good. Big spot of coffee came out, very reasonably priced.
Super happy with Zerorez
Good service and prompt.
On time service. Best ever. Thanks to Zack and his effort
10/10 experience! I will be using this company from now on and I will recommend to friends and family as well.
Spots which got more suction are cleaner than others. Hopefully it’s more even next time. It came out great but it’s like zebra stripes in the hallway now.
Our Technician Jay was polite and professional. He was even able to remove some extremely stubborn stains from our berber carpet. We’ve used Zerorez for years and will continue to do so.
Job well done, extremely nice employee
I love your professionalism, your expert cleaning technicians, and good results at a fair price. I would highly recommend your company to my friends and neighbors.
The technician, Richie, was on time and very helpful.
The person that cleaned the carpet did it very professionally and I was very pleased the way he responded to us. The only thing I saw was, and I’m sure that it happens all the time few places that were still marked, but not many but overall, it was a great job and he did care Phone number removed thank you very much for getting back to us and caring about your product