based on 39559 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was not as good as we have had previous years. We payed more and for some strange reason we were not eligible for the Christmas light show pass that we have gotten previous years. Also, one area that was a bit hidden still had stains that were not removed. They were not visible due to the location when the technician left but are definitely very visible now that the carpet has dried. Very disappointed in the end result for paying so much extra!
Requested Wil but he was not the one wo came. Justice/ Justin? Techiciian he said Wil not available. Justice ok but heis not as thorough and good as Wil- I have to call to his attention several stains still on the carpet he packed his stuff already hence had to manually brush the areas. I also paid for deodorizer but our carpet smell worst after wards - thought its just because its wet but two days after it still smells damp. This is the first time this happened to us, previous carpet cleaners we used including first time with zero rez always results to fresh looking and good smell carpet. Unfortunately this last service/ job did not leavr up to our expectations- might not use Zerores again.
Prompt
Friendly staff and tech.
I’ve already spread the word. I had a few stubborn spots in our high traffic areas and dog urine. I was very satisfied with the results.
Friendly and helpful from thr beginning! From when you make the appointment for the cleaning to when the tech comes out to do the actual cleaning. Mekal, our tech was courteous and polite. He explained what he was going to do and recommended some things for our old and worn out carpet. He was thorough and made our carpet look better! The carpet was not soaking wet but just damp! Great job!
Bradly was AWESOME!!!
Owen needs a raise! He was a very kind, efficent and knowledgable young man.
I like how clean the carpets stay because there is no soapy residue left in them.
No chemicals, no residue.
My carpet looks great!
do not use soap
Thank you for making our old carpets look like new!
How clean it comes out.
Mekal was the best! Most professional and kind technician. Performed excellent services.
Would definitely recommend.
Will was very professional and thorough. He went above and beyond to make sure everything was perfect.
Bryan L did a fantastic job cleaning our sectional sofa, ottomen and seven rooms of carpet including closets. He went above and beyond and even helped us out with a special cleaner for pet stains. Great service, highly recommended!
Arrived on time, professional, informative, finished in time promised and cleaned up when done
Year-round carpet cleaning. Friendly and professional staff.
Very accommodating to the customer. Excellent service at reasonable price.
Really great service. My carpet is shining.
The price I got when I booked it online and the price that the cleaner gave was a $100 difference. I don't appreciate the horrible sales tactics. He did a great job explaining what is used, care for it drying and recommending future care.
Always arrive on time and carpet is cleaned very well.
Timely service, technician was very professional, knowledgeable and courteous. Showed up on time and went right to work. The job was done professionally and quickly.
Angel with Zerorez was an absolute legend getting some severe pet stains in our new home. We were feeling defeated, as we knew if Zerorez couldn’t get it clean, we’d be doing flooring install without the budget. Thank you for saving our current flooring and saving us money.
Everything was done as promised
Excellent service.
I like the idea that you don't use harmful chemicals so the carpet dried faster. The service was very good and great communication. I have already recommended your company to family members
Quick & knowledgeable staff