based on 40953 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Major did a great job.
The cleaner did not remove the spots from the carpet. He “prefers” not to use the spot remover that would’ve been an extra fee for me. I would’ve been happy to pay extra to have the carpets actually look clean. In all honesty though, why on earth would it cost extra to clean a spot off the carpet. Isn’t that what we pay for to begin with??
I appreciate the lack of harsh chemicals and harsh scents.
Service is great, product is great, prices are expensive! I don’t like the estimate process. I tried to use a coupon code online, but there’s nowhere to enter it. When the tech got here and updated my quote, it was 4 times what I expected. Not happy!
Easy to schedule, good service, effective outcome
The tech lied to my husband and said that since he has to clean my pets urine stains that’s it’s hazardous because when ammonia mixes with hot water that we had to pay an additional $35 per room. He did not give it to us as an option.. and made up some fake story that was not even true
Next, he cleaned the carpets and he left the carpets soaking wet and they took 48 hours to dry after cleaning them and I’ve never had that in my life happen. He was a very lazy in my opinion did not do his job thoroughly and didn’t have any integrity by lying to us to make more money or whatever his deal was. We definitely will not be coming back. I also called the customer service to complain about it and she did not care and she told me that I was gonna have a manager call me back and nobody called me back. I feel like I got ripped off and the job was not well done
Great results on my sofa and area rug. Better than I expected. Thank you.
Your company is by far the best carpet cleaning company. You do pay a little bit more but good service is not cheap. Worth every penny. Stays cleaner longer and smells great every time yall come and get all them pet stains out . and pet hair gone.
Clean carpets as expected , fast and fair price
Fast and efficient
On time, very clean carpets, love the care taken to make sure the house stayed clean of residue from equipment or cleaners shoes.
You deliver on your promise by exceeding expectations, resulting in outstanding service and customer satisfaction!
Every time I schedule my area price changes DRAMATICALLY. I understand wear and tear and the amount of soil that may appear, but when I have the carpets cleaned multiple times a year and the area rug is not more than 2 years old.... It's frustrating that the fee changes so dramtically. then the add ons that are constantly brought up. I feel like I'm buying a car or home vs. a carpet cleaning.
It does a great job!
Owen was awesome. Fast, clear, friendly and pro. Excellent work
Everything came out fine
Efficient and effective. I really really like that the techs don’t try to upsell every service they offer. Get in, do the job and move on.
Very professional and explained everything they were doing to clean my couch. Informed me about additional services the company offered.
Could not have a nicer carpet cleaner. He was friendly and helpful. I also appreciate being informed when he was to arrive and useful tips in the Zerorez email follow-up.
I just wish one time I could call a carpet cleaning company out and not be up sold on a bunch of things and it’s still not do what was promised
Very professional and knowledgeable. Didn’t try to unnecessarily upcharge. Carpets look brand new.
The technicians that came into dot he clean were very thorough and professional. Five star service
Very thorough and professional, Always arrives between the window given.
We have cameras in and around our house. The tech arrived at 2:44 pm and was gone at 3:02pm. I can't vacuum my house in 15 minutes. The carpet still isn't clean or fluffy. Wev
Easy scheduling with great customer service. Carpets and tile look fantastic and the tech was knowledgeable and kind.
I'm very satisfied with both the products and services. We received the scotch guarding treatment as well as the pet enzyme treatment. Our technician was very friendly and professional. We are very pleased with the service we received. Satisfied customer.
The guy that completed our order was great. Knowledgeable , friendly and fast. Highly recommend.
Cleaned on Wednesday and still wet Friday
Quoted one price and increased
Stains still on carpet.
The only time they have been cleaned good was when Zac did them and he doesn’t work for you anymore
Tech was great. Super friendly. Did a great job
Courteous. Exemplary service. Final result was spotless carpets. We’ve tried the competition and hands down, Zerorez is the best.