based on 39611 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was timely and the technician was very particular and neat and did not leave any mess . The furniture that was cleaned looked great and drying time was very quick . All in all it was a pleasant first time experience and will call them again in the future .
Anthony was very professional and answered all my questions. He was very careful while cleaning around objects in my house. He did a great job and want him to come back next time.
Great job and very polite
I use ZeroRez every year, and they were great as always. The technician was on time, professional, and did an excellent job getting the carpets looking fresh and clean. Consistent quality and great service as always, which I highly recommend!
The technician was careless with walls, and wood stairs. They were stained and scratched.
Friendly staff. Carpets always look clean even though they are old.
Already referred your cleaners and service to my neighbor! They got a very large, dark traffic stain out of a beige carpet. They actually made a 19 year old carpet look new again. Just in time for an open house of realtors. Buyers won’t have any complaints about the carpet!!
Fast service. Great service. Great employees
Have been using for many years
The gentleman was very thorough explaining details regarding my services.
Will G. and team are amazing I only request him and I am never disappointed!
Bernardo was career and helpful. Will call for him again
Brayden was very polite and came on time. He respected the home, he seemed to clean it fine, BUT The carpet looks about 20% better than when he began, so not sure where the problem is. The process or ? I feel like I wasted $160+ tax
Professional and the technician knew what he was doing and what he recommended
Bernardo was fantastic. He explained exactly what the process would be and he completed in a timely and professional manner. I highly recommend Zerorez for carpet cleaning.
Zack knows his product. More than persuading me he convinced me. He provided sampling and I immediately saw the difference. What I spent was worth every penny. The customer always think they know best but I was wrong and he was right about everything.
Carpets are crunchy, paid extra for bioenzyme and technician did not get ANY of the stains out of our carpet. Calling Monday morning to have someone come back out and fix this terrible job - worst carpet cleaning we have ever gotten.
Safe for animals and people. Arrived during the time promised. Owen was very kind and knowledgeable. We appreciated his hard work.
Great work, nice employees
Everything that is used is animal safe and it cleans the carpet really well. The person on the phone is very polite and the person that arrives to do the cleaning is very knowledgeable and doesn’t push you to buy things that you really don’t need. Very professional.
The first service was a joke. My rug looked terrible. I asked the guy if he was thru and he said yes. I told him that I wasn’t satisfied and he said I could call back for a re-clean. I said that I wasn’t going to do that and that I wasn’t going to pay. He then said that he wasn’t going to be with the company much longer and that if I didn’t pay that they would put a lien against my house and I would be blackballed from all the rug cleaners in town. I called Zero rez and left a message. No reply. I called again and talked to someone who seemed to care. They sent someone out the next day and totally cleaned the rug properly with the scrubber the way it should have been in the first place. I’ve always received great service before. I’ve used Zero rez for years. I’m pleased that the job was done properly.
They do a great job of cleaning the carpet 👏
Just had my area rugs cleaned and the tech, Matthew did a great job. Your product is environmentally safe. Always a smiling, friendly staff on the phone and in person.
The technician Jay was thorough, very knowledgeable and explained everything to me. He did an amazing job! Zerorez is the only company I ever use to clean my carpets do my air ducts and my dryer vent. The cost is more than other places, but it is worth it. I prefer the quality of work over the price. I have used services multiple times and have not ever been disappointed. Customer for life! ☺️
I love your product I've been using you guys for years that's all
Excellent reps.
Cleans very good
Products and service are wonderful! The best in las Vegas
Great experience from start to finish. Transparent pricing, thorough cleaning, and quick turnaround. Would hire again.
Love the process Reggie is the best
Timely and thorough