based on 40953 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely and great people. Amazing product and service
The technician arrived on time. He was very courteous and professional. He explained the process and completed the job in a timely manner.
Friendly technician and great result
We only use Zerorez for our carpet cleaning. The process is amazing and so are the Techs. Our carpet is always clean like brand new.
I love the ease of scheduling and the friendliness of the employees. That and the quality of cleaning provided by Zerorez are one of the reasons we have used Zerorez several times now.
Our carpets look pretty good but while we didn't have a huge job it did seem like the cleaning was accomplished quicker than it has in the past and there were still a couple of small dark spots that were still on the carpet once it dried. We used a cleaner to remove them so I just have to wonder why they didn't come up with the cleaning like similar other spots.
I had my appointment between 10am-1pm
Technician showed up around 10:15- began unloading hoses and equipment he left at 10:48am
I paid for 3 rooms 1 stair case and a hallway. $227.00 was my total for these areas. No citrusy smell as with other companies and carpet looks the same. Total waste of my money.
Method of air duct cleaning. Both the staff for duck cleaning and carpet cleaning took care of our needs with there great work ethic. Thanks
Jay was amazing! He came in introduced himself he sent me a text letting me know he was on his way! I showed him what rooms I was wanting to be done and with the special online I got the stairs done as well with my 2 rooms! It took less than 2 hours from start to finish, and it took about 24 hours to completely dry with fans blowing to! We have dogs and I just wanted to make sure my house doesn’t smell like dogs! After getting my carpets cleaned it smells amazing and the carpets feel brand new! The price for everything was a lot more affordable than I had anticipated! I will definitely have them clean my carpets again for sure!!
Still waiting to see if the ripples lay down flat.
We asked for all carpets to be cleaned. I was not home for cleaning. I got home a few hours after the gentleman was already gone and the house smelt so bad. When I called on Monday to complain (because they did the service late Saturday) they told me that could happen when thermostat is turned above 69 degrees. Could have been because no windows were open and thermostat was at 75 degrees. She also stated the carpets probably needed to be deodorized. The gentleman called me during cleaning to add on other services and I even added on $60 worth of services and if I knew it didn’t come with a deodorizer I would have paid it. I have just received my deposit and they charged me $300 to have the carpets redone correctly. I am highly upset considering I would have paid less to add on the deodorizer I was never offered. My boss uses this company and I never thought this would happen to me because they do such a good job.
The lady I spoke to over the phone was amazing and offered to have the carpet redone correctly and add on the deodorizer for a discounted cost but I had to turn keys in Monday morning and they said they would call me when a good day for y’all to return but then owner of house said they did not want to go through the same company and they would be using a different company. The home owner charged us $300 from our deposit to have carpets redone and I think this money should be returned to me from your company. I can also provide proof they took from our deposit for carpet cleaning if need be.
Quality of the service is great but it is a bit expensive.
Ethan did a great job on our carpets!
Great customer service. No fumes or chemical smell. Did a good job on upholstered items.
Did a great job cleaning our fully carpeted house. Rugs as new as the day they were installed. Highly recommend zerorez.
Easy to schedule. Eco friendly products. Technician was knowledgeable and provided good service. Carpets look great!
I would suggest that you list all products online so customers can plan accordingly and not feel so upsold.
The service fees and min service charge was a little discouraging.
Fast, efficient and always do a good job.
Efficient and clean
Great service, super friendly and loved how everything turned out
They get the carpets very clean without soap. Good customer service.
Bradley did a fantastic job.
He was very thorough and informative.
The tech guy was great and it was the 2nd time using u but this time we cleaned the tile and paid for it,700 total I just thought the tile part was to expensive won't do that again so bottom line the price is high
The service was quick and efficient
Reggie went far and beyond to resolve an issue with the last cleaning results. Looks outstanding afterwards.
Great cleaning every time. Great associates and pricing.
Carpet was stained. Treatment was handled well. Tech was pleasant and professional. He upsold me on deep cleaning and protectant. And the result shows improvement. But not enough in removing dark marks in front of couch and master chair. We'll see how the protectant works.
Derrick was professional, polite and knowledgeable. It’s always a pleasure using Zerorez
Richie did an excellent job!
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Great service
Great service and they always do a great job. Matthew did a great job.