based on 41505 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that you come in clean and don’t make a mess.
I have used Zerorez for years. Im always happy with the job they do. My carpets come out looking and smelling new.
My experience was great they showed up on time did what they said no up charge
Service was top tier, cleaning was well done! Everything looked and smelled wonderful once the service was complete!
I paid extra for a deep cleaning and high steam as well as a special agent that needed to be put on the carpet to remove a stickiness on the carpet. The cleaner said that it would be removed 100% but the carpet is still sticky and now because of it being sticky is grasping on to dirt and grim. Disappointed in the outcome. You can make it right by having another person come back out and do the carpets again. I would not recommend your services to people because I definitely did not get what I paid for.
Our last technician this past week was absolutely wonderful. The one before him wasn’t as good.
Technician, Eric,(?) was informative, polite, and knowledgeable!
Friendly and efficient technicians, great results
My service technician arrived right on time and was very knowledgeable and professional. The carpet in the house was extremely dirty and heavily stained, and honestly, I wasn’t sure it could be saved. I was amazed by the results! When the job was finished, the carpet looked so clean that it was hard to believe it was the same carpet. The difference was incredible. I’m very impressed with the quality of the service and would definitely recommend them!
Our carpet was fabulous after the cleaning and it's stayed clean. Stains didn't reappear. I'm wondering what took us so long to get this done.
Our carpets look like new, outstanding customer service, punctuality, all at a fair price. Whats not to like. We are thoroughly satisfied with the work done, Eric was outstanding.
Jay cleaned my carpets and did an awesome clean. Very pleasant, caring, and professional.
Our technician Steve was amazing. We ask for him personally all of the time because he is very nice and does a great job! We highly recommend Zerorez for you carpet cleaning needs.
Great service, great outcome.
Jay, our service technician was the best we've ever had. He got our carpets so clean and was quick about it. I will definitely use him again.
The technician spent approximately15 minutes to clean two are rugs and I was not happy with the results. I will not call on Zerorez again.
The service tech Ricky Ricardo, was very professional and knowledgeable. He went over the different options and pricing before starting the job. And he explained the steps of the project. He was thorough and was able to get stains out of my carpet that I did not think was possible. He did not rush to get through it. He took his time and made sure my carpets were clean and that I was satisfied with the job he had done.
Excellent service and customer service.
Our Technician was terrific and did a great job
The gentleman was very respectful of our property. He did a very thorough cleaning of our tile and grout after we had 2 major repairs of replacing tile where our slab cracked. It looks beautiful. We also had him steam the rug under the table to freshen it up and it looks new. Will have him back in the near future to clean our carpets.
The service was performed perfectly, not much water on the rugs, dried quickly.
The technician coming at the beginning of the arrival window was lot better experience.
The technicians are always polite and extremely efficient. The carpets are always noticeably cleaner and revived. And, outside of the carpets being well cleaned, you wouldn't know they'd been here!
My old carpet was left extremely clean. Very happy with results and love that there’s no residue or fragrance left.
I was quoted $329 for several rooms, carpeted and tile. The service person was nice and efficient. The carpets and grout in the tiles didn’t come completely clean but it’s 12 year old flooring. The downside was the strong upsell. I ended up paying $800 for the job. Everything was listed on his phone which made it hard to read and understand all he was adding in. Probably not going to use them again. I needed the floors cleaned before a party on Saturday and didn’t think I could have time to book someone else.
Easy to make appointment on line
Great communications on appointment arrival time.
Carpet looks great smells wonderful
Dry enough to walk on within 3 hours
Our cleaning technician did a great job. He was thorough and understood our instructions. We would definitely use ZeroRes again.
I needed a rush job and the team was so accommodating even though their schedule was full. I was able to get an 8-piece sectional cleaned within 48 hours of my initial inquiry. So grateful to the team for making it happen!
Our entire house was done on Monday--I can't remember the last time our carpet was this clean! The Gentleman who did the work was fantastic--Very respectful toward us and our home, a Great Guy !! You don't have enough stars to say how great the job and the gentleman did!!! On a skale of 1--10 I give them BOTH A "12" THANK YOU - Carl & Trudy Bacelo
Great job.
professional, timely and communicate well