based on 36791 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Super clean rugs! Better than anyone else's cleaning process. An old wine stain stayed but is now brown, not red.
I usually have Zerorez come in the summer when area rugs can dry quickly. This year, however, I had my rugs cleaned during cold weather and one of my area rugs was too heavy/damp to carry. The cleaner offered to return to carry my rug in but I declined, thinking I could lift it again. Wrong! The leftover dampness really caused extra weight and I couldn't lift it. That evening on a holiday weekend, the owner came by and carried it inside to place on a tarp in my living room. I kept it on a tarp because of my wooden floors. Two days later my rug was dry enough to place on my TV room floor. Despite this inconvenience, I would still use Zerorez again but not in winter. I wish they picked up rugs and cleaned them without a much larger price. I am a candidate for winter service if they could pick up and deliver without my paying substantially more!
Our tech was WONDERFUL!!! He was: efficient, gracious, informative and VERY hardworking! I believe his name is Daniel? He was punctual and respectful!! I could not be more pleased!
Very nice technician and great service!
Too
Much water left in the Carpet.
The service was great
They are competent and they do a good job.
Hired you after hearing the ad about a free ticket to the Christmas light show. Called after not getting it. Was told they would send it.but never asked about mailing address. I had family in town and I planned on taking them there. Well never got the ticket and they are gone. I spent over 400$ with your company and was promised to receive this gift, so disappointing
Thoroughly removes grout stains.
Though around the ends of the carpet were still left with minimal darkness in it but since it was wet you couldn’t tell . Otherwise the service was great would definitely reuse their services again !
Nick was great.
Great service! Very happy with the results
Cleanliness
YOUR PEOPLE ARE COURTEOUS,QUICK AND THOROUGH.
Clean carpets and tech was very nice! Did everything I asked and more!
While I’m not knowledgeable of any other company’s pricing, I would say value is why I scored 8/10. I thought more scrubbing would be involved, not just a pressure wash & suction more or less. I’ll seek other quotes and compare next time.
With regard to my technician personally and professionally, Ricky is a 10/10. We had a great conversation and he worked straight through afterward. He moved some furniture around the tile which was nice. Lastly, his promptness and communication would be scored 10/10.
Area rugs, furniture, staircase carpeting and wood floors are really clean and ready for the holidays. Technicians were friendly and thorough. No pressure to add extra services like I have experienced from other popular steamer services. I have added them to my contact list for future cleaning.
Thank you ZeroRez!!
Talon was awesome. He was personable and professional and he explained every step of the process. A great first impression for Zerorez!
Professional and friendly form the appointment until the work was done!
Employees were very courteous and respectful. They answered all of my questions and explained the whole process. I would definitely go through this company again for all my carpet cleaning needs. I have more peace of mind now knowing my carpet is clean and that they do not use any harsh chemicals. Thank you guys!
Outstanding service. Very professional. My technician was excellent.
no, you R fine
Always pleased with the results. Easy to schedule appointment. Tech Angel is professional and friendly.
On time and easy to do business with.
Thank you.
Your method of cleaning. Was a little disappointed because I did not get a call when the workmen were not here in the window of time I was given. However the workmen made sure I was happy with their work.
The customer service was great, my carpets look amazing. Thank you!
Everything was great
We are not happy with the service and the quote in price was not what we were charged. We told them we had animals and that we needed to clean the area that the animals had messed up. They gave us a price quote of $102 this was for one room. The technician came he said the carpet needed to be replaced. Then he said it would cost three to $400 or more To get the carpet clean.
We were charged $137 because he said he had to add biological cleaner to the floor which was just sprayed on. The technician was only here at our house for 20 minutes and could’ve use the extra time to clean the carpet deeper and more but he said he would have to charge us a deep cleaning rate.
We will not be recommending your service, and we will not be using them again. We felt like we were misled.
The carpet looks great and smells clean.
The employee was very courteous and proceeded to do the job as we asked and did a great job. Thank you.
REAL PROFESSIONAL AND KEEP WAITING TIME TO LESS OF 1 HOUR iWILL CALL AGAIN
I like that the carpet dries out fast.