based on 36192 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpet has never looked better! Our tech Martin was friendly, knowledgeable, professional and helpful. We will definitely use your services again.
The technician was on time and worked quickly. He was able to do my 4000 sq ft house in under 2 hours. My carpets came out looking wonderful.
Professional, efficient and great job
The carpets looked great and the service man was very pleasant and helpful. We had to pay over the telephone estimate for the extra machinery but it was worth it.
awesome.. service was good as well as price..
It's a little upsetting. I live in a condo, & I live somewhat in the middle & I got charged a $35 dollar fee extra because of the hassle it took with the hoses to reach my apartment, but I thought that wasn't fair because that's something that isn't my fault. I also paid an extra $35 dollars for the pet odor solution & the stains did come out of my carpet, but unfortunately the smell is still there & it's still upsetting since I paid $181 for my carpets to be done. They weren't even in bad condition. I just wanted the couple dog stains out & also the smell. I'm pregnant & the smell is driving my nuts. My carpets also feel just a bit crunchy when I walk on them. Unfortunately my carpets weren't worth $181. I'll never use Zerorez again
They could have cleaned the traffic areas a 2nd time And could have done better on some spots!
Name removed
9012 Thornbury Lane
89134
Very professional and friendly
Happy that you do not use chemicals on my carpeting.
good customer service, timely response
Zach ,the technician , did a great job .
Steve was polite. Carpet dried quickly.
You did an excellent job on the carpet and our technician Julian (I believe) was the best!
Great service.
Professional, timely and great results. My care pets have never looked so fabulous!
Incomplete tile cleaning
The person who came to clean my carpet and tile was amazing. The work done was excellent. He was very clean, helpful polite and did an excellent job. I would recommend him and Zerorez.
The next day when the carpet was completely dry there are areas that were missed completely and areas that are dark (dirt) And what is service charge? that was not mentioned when I made the appointment. After waiting 3 hours it was a disappointment
I was hoping the furniture would have been cleaner. I could still see spots after it dried. Also, there was a small spot on the carpet and the technician tried to remove all of it. The stain is less visible but the area around it is now stained as well. My neighbors use your services all the time and seemed to be happy with it. I was hoping for the same results. May have had my expectations set too high.
My tile cleaning was not good this time. There was a lot of smeared residue left after it dried. The technician said he could not see it. He offered to go over it again with water only. He did the front entry. I was happy with that and said it was much better. He said he didn’t see any difference and it was not worth his time to do the rest of the house. I paid and called your office. Another technician came and redid the tile with water, most of the residue was gone, but l have had to go over everything again myself. The whole thing was very upsetting and surprising. The tile cleaning has always been really good in the past. I don’t know what went wrong this time. I mostly use Zerorez to get the grout clean, but this time it didn’t seem to help.
I have always been happy with the cleaning service of your company. Zack did a great job. Carpet looks great & he was very personable & informative.
I was so disappointed by the technician, I have health conditions and I had to ask him to put on a mask and then he kept his nose out the entire time.
He was ontime and very efficient!
No chemicals or unpleasant smell during cleaning or after
Great service and professional team.
Friendly staff, quick and efficient
Well first off you all were extremely communicative with me as far as when the technician would be showing up, and the technician was also very thorough in describing the process and what was expected. Not only that, but I had a friend over today and the first thing out of his mouth was, "Hey who vacumed?" When I told him I had my carpets cleaned he said, "Man it looks frickin good!"
Great looking carpets and very professional and courteous service from Zack. The carpets dried super fast as well.
Excellent service and they arrived at the appointed time.
Great job & explanation of services available/selected.