based on 36204 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courtesy and thorough effort. Yhank you.
This was my second experience with your company. The first was great. This time however the cleaning did not have the WOW factor it did the first time. The first time, I had two gentlemen doing the job and they actually spent more time with the cleaning than the one gentleman did this time. And it showed. I understand that my carpet is older and will not have that new carpet look, however just 10 days later I am not even sure I had it cleaned. Very disappointed! It also seems as if this guy was more interested in the UP charges than in the actual cleaning.
Bob Oden did a good job and was extremely polite and nice. He cleaned our carpet last year. The cleaning process didn't take too long and our carpet looked like new with no residue.
Great services, but the best part is the professionalism and good work Roy does. In a town like this, its very comforting to be able to trust a technician in your residence. Roy is very professional and great asset to your company.
I am very satisfied with the cleaning job that is done by your process. Also I must add that the people who I have dealt with have been VERY professional. I plan to use your service again. Thank you
My floor looks awesome, I will always use zerorez!
Carpet spots don't reappear.
speed, showing up on time, and quality of cleaning.
Carpets come out beautifully clean.
The technician had an equipment failure so had to leave to get a different truck, but even with that minor delay, the technician was prompt and dedicated in getting my couches cleaned and looking as good as new.
this time my floors stayed wet for 10 hrs...
Thank you for coming so quickly. Dave was great-did a great job! The carpets look wonderful.
Friendly,knowledgable person on the job.
it's done right!
Very professional, and did a great job.
Fantastic! I would not use any other carpet cleaning company. I have used Zerorez since Doug was doing the cleaning-when you first came to Las Vegas several years ago. I recommend you to everyone! Josh was supberb. Please send him out to my house again. We plan on getting the grout cleaned in February.
Quality of your work.
You were so willing to come back and hit a couple places again. Now it looks good.
Not knowing the business, I really don't know.
my carpets don't smell of chemicals and once a oil stain has been removed it does not return
Very nice and thorough cleaning people and products.
I am VERY happy with the work that was done however I was also considering cleaning a
5 x 7 wool rug. I was expecting it to cost about $35 or so but was quoted around $100. Thats crazy. I was also told that my family room rug which is bound (not wall to wall) so that should be considered a "throw rug" and priced accordingly. Its approx a 12 x 12 rug so that I could never afford to clean it with your company.
Your process did remove many of the stains the previous service could not and removed all but a couple of minor stains that I had. Overall I was very satisfied.
On time, Professionalism, excellent explination of the work that needed to be performed. My Carpet looks revitalized!