based on 39692 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love that you offer products without harsh chemicals. My carpets look and smell great.
good employees, thorough, pleasant, polite
very efficient; my only comolaint: no way do the carpets dry in 6-8 hours. It's at least overnight
Also, some places on my walls were "skinned" by the big hose
I love the fact that old stains are removed from my carpets by using alcholie (sp) water instead of hard tap water. I have had other companies clean my carpets and they looked like new .......until they dried. That's when all of the stains reappeared. That doesn't happen with Zero Rez. I have never had a bad experience with any of your staff members. Very polite and highly experienced. Thanks Zero Rez. You're the bomb and I will only use your company in the future.
Service was excellent, representative very mannerly and professional… carpet very clean and smelling good.
Just great service our tile was clean looks great and it looks like new very happy with the young man that did the job ! I will schedule this all the time !
Staff is always very friendly and they do a good job.
Fast and affordable
Clear review of order, also very helpful suggestions of upgrades with no pressure!!
Also reviews and asked to make sure we are satisfied with the service! Most importantly are the service personnel are very professional!
The timeliness of the appointment was great. Called for an appt and the following Monday I had one scheduled. The individual was prompt and courteous. While at my house asked if he could measure tile flooring so I could get a rough estimate of price for that, which was happily done. The only thing that I did not like is that when I asked for bedrooms to be cleaned, I did not realize that closets are considered separate. Even if they are in the bedroom being cleaned. If a bedroom did not have a closet is would be called an office. Overall I was impressed and will be using them again
Tech was friendly quick and quality of work was excellent. I won't use another service
We're very satisfied with the cleaning services provided by Zerorez...quick, clean and successful! TJ did a great job!
Technician was professional and on time. But, some places of my carpet are not as soft as they were before the cleaning...Still finding some "crunchy" spots.
Friendly and professional
Great service from free estimates to final touch!
Donte was an excellent technician! Polite and respectful. His work was efficient and the carpets look amazing.
Great work cleaning our tile and carpet. A little disappointed the ducts couldn't be cleaned, but maybe next time.
We have used only Zerorez for over 10 years, and very consistent service every visit. Its great to be able to count on you!
Outstanding job on my carpets. Zack was friendly and great at cleaning my carpets. Professional at offering other services and not pushy, explained the benefits. Thank you for a great service and will be using again!
I already gave u a great evaluation on this &,on the phone.
Ricardo was very professional and did a great Job!
Sales rep Reggie was exceptional on every level and made my decision to hire ZeroRez an easy one. The service techs were very friendly and professional as well. Our carpeting is one year old and unfortunately a few stains were just not able to be removed. They tried their best.
I do have one suggestion which almost made me only rate your company 8 stars. Our service was on Saturday and I paid the invoice on Monday after cleaning. Tuesday, 3 days after the cleaning, I received an email stating our account was past due. The good thing however, is that I received a reply from the LV office apologizing and letting me know it was automated response. Customer service warrants a 10. I do hope you'll consider changing those immediately automated emails to maybe 10 days. Thanks to all of you. : )
Major did a very good job I was very happy with the service
Thanks!
Friendly, efficient, and the carpets have not looked this good since we moved in!
Professional
This past weekend I had an appointment for Zerorez to clean the carpets in my house. In a timely manner, i received a courtesy call advising the servicemen were on their way Will and Jasper arrived at my home shortly after the call. They were both professional, knowledgeable, and worked efficiently as a team. In addition to being extremely pleasant and polite gentlemen, I was very impressed with the personal attention they put into the job. It was my pleasure to meet them, and my carpet looks fantastic because of the excellent job they did. Thank you for assigning Will and Jasper to take care of my carpet cleaning.
how clean my carpets look
What I like the most is that the carpet is not as wet after treatment as other services
Everything. From tile and grout to my carpets being cleaned. Absolutely Fantastic.
Great customer service!
I cannot say enough great things about the amazing service we received with our recent Zerorez services. Michael, the service tech did an outstanding job cleaning our upholstery, area rugs, and carpet. Not only was he skilled in his job, he was professional, honest, detail oriented, and personable. I would highly recommend this company to anyone who has a discerning eye for a job well done and wants excellent customer service. WAY TO GO ZEROREZ!
Awesome job and wonderful fellas!! Thank You all so very much!!! 100% perfect