based on 36744 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick and efficient! A little disappointed that they didn’t do a deep cleaning of the one bedroom carpet (the most trafficked areas).
Their #1in my book, never have I been disappointed in there service ☺️
Great job. Made my stone floor look like new.
Hello. My husband called to schedule a car seat cleaning. After explaining that we had car seats that were stained and we were looking to have the stains removed. He was initially quoted $150. He was apprehensive because this was higher than we had expected but he was reassured that they could come out and check to see if they would even be able to get the stains out and that he would not be charged if they weren't able to. When the appointment time arrived the tech showed up and didn't even have the right equipment for car seats. He came expecting to clean carpets. This was where we began to lose trust in the service. Next he quoted my husband a higher rate, stating that there was a $12 call out fee, plus $160 cleaning fee, plus an additional stain remover fee. All resulting in a $210 cost. My husband explained the cost he was quoted and the tech took the price down to $170. We decided that the tech was already there and we should go ahead with the service. The tech only spent about 30 minutes on the seats and said he was finished. After they have dried they are not much better. (I can include pictures). I am most disappointed because we feel like this whole experience was a sales trap. I understand that the end result might not be what we hoped but paying more than quoted and having the tech show up unprepared is very unprofessional. From this experience we will not be using this company again and I also won't be referring anyone to you.
Lack of experience, lack of attention , lack of pride !
Last Thursday I had my Safavieh cloth tufted bed and matching bench cleaned by Zerorez and I am deeply disappointed with the end result. I paid almost $300 for my bed and bench to look permanently stained. I don’t understand how or why both my bed and bench have these stains on them from whatever they used. At first I thought it was just that the water needed to dry but 48 hours later I knew something was not right. I am so sad I paid to ruin my beautiful champagne tufted bed and bench that I truly adored. I considered paying another company to come out and clean my bed all over again. I don’t know what to do. I just can’t recommend them right now…😔😭
have used you many times
Steve was great.
All. Great service. My rugs and tiles look great.
Very good
I have always been pleased with how clean my carpets are and your employees are always so professional.
You need to SEE how bad my carpet looks today since it's dried. However, a technician is coming out Saturday to fix it I hope. There are stains on my carpet where there were none prior to the cleaning. I vacuumed my carpet today with my Rainbow vacuum cleaner. The water was black, and my carpet was just cleaned the day before. We've only had socks on or booties over our shoes. As such, there's NO reason the water should've been black less than 24 hours later. I'm very disappointed with the appearance of my carpet.
Hi Marian,
Thank you for bringing this issue to our attention. We strive for excellence in our cleaning services and it is concerning to hear about your experience.
I apologize for the stains that were left on your carpet after our cleaning. Our goal is always to leave your carpets looking fresh and clean, not with additional stains. I'm glad to hear that a technician is coming out to address this issue on Saturday and we will do everything in our power to resolve the problem.
Please let us know if there's anything else we can do to rectify this situation. We value your feedback and want to ensure that all of our customers are completely satisfied with their experience. Thank you for choosing Zerorez and allowing us to make it right.
Sincerely,
The Zerorez Team
No strong chemical odors, only a mild shampoo fragrance. Minimal moisture allows carpets to dry within a few hours after cleaning.
Technicians are always prompt & courteous.
rug was extremely dirty Zerorez got it very clean
Great customer service!! Did a great job on our carpet !!
Your company always does a great job and clean up their messes (which is a big plus in my book)!
Very good, nothing needs improvement.
The tech listened to my concerns about the condition of my carpet and recommended what I could do to extend the life of the carpet. He took his time to clean the carpet and removed the stains to the best of his ability.
The carpets are always so clean and smell so good after each cleaning. Prompt, professional service.
Had a really poor experience. Called to speak to a supervisor and she never called me back.
That there is no soap residue left in my carpet. Weʻve had the same tech for several visits, which says something about the company. Reliable service & accommodating employees.
Jordan was very professional and did an awesome job on my carpets and tile floor.
Easy to make appointment. Professional and friendly. Carpet looks great. Always a positive experience.
My carpets look amazing!! Bryan was very professional. I plan on getting my tile cleaned in the very near future.
He did a nice job but idiot appreciates attempts at upselling!
The technicians are always polite. The job they do is always remarkable.
i like everything.......can't be better
Timely response and arrival notification. Friendly staff and professional service.
Didn't get coffee stain removed, was just straight coffee, no cream or sugar.
Clean our carpets properly!