based on 39634 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good job!
Our carpets feel very clean and it smells so fresh. I can't remember the technicians name but he was very friendly and communicative. Very good experience.
Showed up early and got right tobwork. Friendly, professional. A job well done. Carpets look greatBb
Friendly and knowledgeable technician. My carpets look great! I always use zerorez and never anyone else!
Mikey was great, knowledgeable, friendly, informative. On time, explained the process and then got on with the job. I like the idea of no residue. It has just been since Saturday that I had the carpet cleaned. We'll see how long it lasts and will decide at that time.
We have heard about Zerorez for years. We did check out some other well-known companies before deciding to go with Zerorez and we are SO glad we did. The tech knew his job and he took the time to explain everything he was doing and why. Personally, that was the most important and enlightening part of his service. Thank you Zerorez and the tech who cleaned our carpets. We will definitely be in touch when we need you again. -Fred and First name removed
How great your product and staff are.Braiden went above and beyond.
Cleaning was not impressive as expected. You did a better job in the past.
I like the fact that you don't use soap or other chemicals on the carpets when you clean them.
Great customer service, I already referred your services to my friend who is looking to get carpets cleaned.
Deandre was wonderful! He was so efficient and pleasant. He did a great job.
We liked the care and the knowledge of the technicians provided. Also the 30 days guarantee
The tech was quick and friendly and explained the process to me.
Great customer service as always!
Good quality work, good results in carpet cleaning, consistent results in carpet cleaning, honest, enjoyable, hard working employees
Angel was very thorough and hard working, the carpets look great
My service technician was Quick efficient and did a fantastic job..
I am so happy with the results thank you thank you thank you
Service Rep Steve is very professional and does everything perfect !!
Service was fast and efficient
Carpet cleaning
Braden was great. Outstanding service and friendly staff.
I’ve had our carpets cleaned with less than stellar results. I had it re- done and they still look awful.
I’m hopeful Reggie is able to rectify this soon.
Your product, technicians and positive referrals
Very happy with Tech and the work done!
Brian, the carpet tech, was very professional, respectful of my house, and cleaned the carpets better than any of your techs before him. When my carpets need to be cleaned . I would like Brian only. to clean them.He explained the process of the cleaning,and the carpet will wrinkle a bit, but will smooth out when dried.
The person that came was very pleasant and helpful. He did a really good job.
I was quoted one price and when the gentlemen came to do the rugs he raised the rate saying my upstairs landing area was not included. That is was the stairs I stead. Also I paid extra for pet treatment. My daughter’s dogs had accidents there. I removed the rug they pottied on but it must have seeped through. The rugs were wet for two days instead of the 6-8 hours I was quoted. There was a strong smell of urine once dry. They came back quickly and he tried to charge me another 270 to do an upgrade pet treatment! I denied that had him clean the rug again. Odor came back. I started researching pet urine in rugs. I purchased a product and removed the odor myself. Your company over charged me for a product that was either not used or doesn’t work!
Our rugs and carpet were cleaned very thoroughly
Always very friendly and helpful people who come to my home. I like that you use water and no soap on the carpets. There is never a residue.
Great customer service