based on 41505 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job, friendly service. Overall good experience.
Carpet was soaked and took forever to dry
Everything was fine He called ahead of time to let me know when he would be there and completed the job in a timely manner
I like that your appointments were easy to make. The cleaning liquid didn’t have any unpleasant odor. The rug dried in a good period of time. Travis the young man who cleaned my rugs was very personable. He explained about your product and how it works. It did not take a lot of time to do the cleaning.
My service provider was efficient and pleasant to deal with.
We have had carpet cleaning numerous times, always great. No up selling, pressure. This time our time floors were done, bringing our grout back from the dead. Amazing!
I am so glad I had this done.
Susan Cramer
Tracy was very efficient and everything came out looking great.
Steve arrived early as I had hoped. He was very helpful in moving some tables that were too heavy for me. He recommended much needed protection for my carpet. Did an excellent job cleaning the carpets. Thank you.
Areas of carpet were still wet more than 24 hours after cleaning, and a yellowish residue appeared on some of the extra wet areas. The technician obviously did not spend the time to suction the water/cleaning solution properly. My carpet feels dirtier than before they were cleaned.
I was told the carpet would dry in approximately 4 hours. Almost 12 hours after the cleaning process, it was finally dry. Our ho.e smelled like dirty, mildewy water after the cleaning. I was told there would be a fresh citrus scent, but that didn't happen.
Service is always excellent and on time. Technicians are very professional and helpful.
Hello,
Mikael did a terrific job and explained the services to us.
My feedback has to do with the dirtiness of the power cord (yikes! it was filthy) and how much water was leaked on my new rug and flooring. Every hose join seemed to leak. I was worried that the water was the dirty water and I had to clean it up afterwards.
Please clean your power cords and get new hardware for the great technicians.
Thank you,
First name removed
I was extremely happy with the services provided. Raphael was prompt, polite, and easy to work with. He was extremely efficient with his work and produced a product that made me realize I did not need to buy new carpet. My old nasty carpet looks like brand new. I was extremely pleased with Raphael's work. I have already recommended this company to many of my friends. Yvonne Gafford
Had Travis come over and provided me with a quote. He explained the whole process from start to finish thoroughly, and I decided then and there to get the job done. Luckily for me, he had an opening and completed everything fast and efficiently. Amazing job! Will be using your services again.
Always do an excellent job!
Good communication , carpets look good, technician very polite and informative
Technician, Asael, was great! He knew what treatments were needed to get my carpet back into top condition. They look new.
I had a large area rug cleaned. The rug looked great after service and didn’t take long to dry.
Michael was a great technician!
Mike was great. He is professional, knowledgeable and friendly. I also like the fact that zerozez uses no soap. Carpets look great.
quick, efficient, no smell, friendly team members, on time, easy scheduling, good pricing!
Always efficient and the guys are always so nice. Travis did a great job this time!
The technician was great however, I don't think your system thoroughly cleaned a few heavy trafficked areas.
Job well done!
Despite the super clean brush service I chose, I wasn’t impressed with it.Yes my living room was a dirty however it’s always a disappointment when I come back from my work trips…which has nothing to do with zerorez. My carpet has looked better in past visits than this time. I’ll try zerorez again but am not going to upgrade to whatever special brush blah blah cleaning.
I was quoted a price and when the cleaners arrived they wanted to charge 3x the quoted price. When offering “deals” on your website there should be more transparency on what the customer is actually getting with that deal price.
They are pet friendly
prompt, professional, polite service1 10/10 would recommend
Knowlegeable staff, reasonable pricing and was very happy with how clean the carpet turned out. Will be calling you again!
Cleaners was great, service was great, quick and thorough.
One issue. I don't like when the cost ends up being $100 more than I was quoted online.