based on 39682 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have used zerorez before and the carpet dried very quickly but this time the carpet was cleaned by 10 am and was still wet the next morning. It should dry more quickly then 24 hours for sure. I
Regarding tile cleaning, I found mineral deposit water marks after service that I had to clean up. Other than that, the service was good!
Did a great job getting our carpet and upholstery clean!
Value of service.
Knowledge and friendliness of person doing work
Lasts longer than other services I've tried
I have used Zerorez in the past because they are a great company and highly recommended.
The service technician, Wil G,. was great and explained the process and recommendations for carpet and tile care between the professional cleanings.
My carpets and tile are SO MUCH cleaner!!!
Very professional service, great pricing, thank you!
Great service and a great product. Had a lot of cleaning to do after a remodel and now my house looks and feels great.
Main reason for service was to clean stairs. After carpet dried, noticeable dirty strips were left on the edges of the carpet, especially on the landing. Technician was nice but felt the service was rushed. He guessed it should take 45 minutes and was there for about 20 minutes.
Prompt response
Easy scheduling
Great service
The gentleman was friendly, alert and attentive to details.
I like that after the carpets are cleaned their isn’t a strong odor of cleaner left behind. I also love that our carpets don’t feel stiff afterwards either meaning that most of the product has been lifted out of the carpet
Professional and courteous
Clean - not rushed service - careful with household items.
Very clean end product! A bit expensive but worth the extra money with the results you get.
They arrived on time, explained everything in detail and did a good job, including paying attention to any trouble spots I pointed out. Very friendly and professional. I have used ZeroRez in the past and will use them going forward.
Excellent customer service! Carpets look amazing!
Great customer service. Carpets look amazing.
Always very nice and they leave my carpet looking like new
Did a wonderful job of cleaning the carpet and tile floors and carpet was dry in 6 hours
Prompt, professional service. Pets are acknowledged and respected. Carpets look like new
Friendly staff and did a good job!
On time
Professional
Explained any potential issues
End result was fabulous!!!
Major was wonderful, my flooring looks great and so do the carpets in the bedroom. I have 2 very large dogs, so flooring does get messy.
Tracy is the most knowledgeable and professional service technician I have ever come across. He is extremely friendly and continuously strives to get the job done!
They talked my husband into doing the deep cleaning for more money & the areas that were dirtier were still left dirty. So the deep cleaning and extra charge did nothing.
You can make it right by re-doing the areas if it’s actually going to make a difference Or refunding the extra charge.
Jasper H was great. I had 2 bedrooms ,3 area rugs and my tile floors which make up most of the house. He didn't rush it., worked extra hard on a few tough spots, Everything came out great, the tile looks amazing and the grout lighten back to its original color. All around impeccable work. If you want the job done, call Jasper.
Carpet seemed stiff with a residue left on the carpet.
we are satisfied with your work and recommend to our friend and family.
No chemicals! The tech explained exactly what he was going to do. My carpet has never been cleaned in 24+ years. It looks brand new! The tile is sparkling.
Like the way my carpet was cleaned and the young man was very professional and polite he did an excellent job