36819 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the price seams to be at a premium for carpet cleaning
got a quote for cleaning a vinyl garage floor it was over $500…that’s a lot of money as well.
I had a pet stain on my brand new rug and Ricky Ricardo came out not only did he remove the stain he made my rug like the day it was delivered. He was very kind and professional answered all my questions and was even early. Wow!! I highly recommend him.
No odor and dries quick.
Service techs are always great!
I highly recommend Zerorez!
The cleaning guy should have explained that the carpet might roll up and it would flatten out after a day
The carpets are so clean and soft. Brandon, our tech, was so careful and respectful of our property. It was a wonderful service.
To start with they were polite on the phone and I got the time I wanted on short notice.
He showed up on time and went over the process and the increase on the price due to the size of the Livingroom.
Was right to work and done in no time.
Its is great that the carpet dries so fast.
The man who cleaned the carpet was nice and professional.
Results, techs are hrest
Listen360? Who are you? Where is Zerorez? Deceptive.
Carpet looks great! So clean and soft. The house smelled great
Rooms dry quickly, no sticky residue.
Very professional and efficient. They spent additional time on high traffic areas.
Technician is very knowledgeable of stains and which chemical will help get rid of it. He also is very efficient in getting the job done.
I am first owner of my home purchased in 2004, taking residence June 1, 2004. I have never used any other carpet cleaning company because I was impressed at "first" service. Today my carpet (which includes 16 stairs) is still as intact and is as new as when I first took up residence. No other company can compare to the the cleaning method and the workmanship of the persons you send to do the job.
All service men do an excellent job, polite, attentive to the job before them. Whether here or at a future home, I will always hire Zerorez. Shelba J. Ketchum
You don’t use chemicals and rugs dry within 3 to 4 hours. Your technician was thorough and did everything he could to remove a computer ink stain out of the carpet.
The job is done right
The high traffic areas still looked like high traffic areas when the tech was done. His response to our disappointment? This is "permanent damage". And he claimed that one of the rooms had "never been vacuumed". I had just watched the house cleaning service vacuum that room (and the other rooms as well). I asked him if he had a carpet rake. He went out to his vehicle to get one. With some raking, the carpets looked slightly better.
Your staff needs better training on how to properly clean high traffic areas on deep pile carpets. Rake first, pre-treat, work the solution into the fibers, THEN run your water solution cleaning system. I wouldn't be surprised if every negative review you get is from customers with deep pile carpets.
Make it right? I can't have it re-done right now because realtors & potential home buyers are walking through the home at-will. I can't have wet carpets when people look at the house. What ideas do YOU have to make things right?
I was “unsold” to do a deep clean. Carpets were a disappointment after they dried. We have used a do it yourself cleaner to improve on the job done by your company. The deep clean was a joke based on the amount of soil that came up with the do it yourself cleaner. Cost of so called deep clean should be refunded.
We had a stain in our parking lot after a carpet cleaning service from the zero rez truck, but zero rez handled it and cleaned the stain and it is completely gone! We also had a stain in our office from Gatorade that we couldn't get out but zero rez was able to! We really appreciated the great response time and customer service when something went wrong. Thank you zero rez!
Victor was outstanding and very helpful and informative. We realized that we needed to up grade our service because of pet stains through out our home. We learned a lot. He was professional and very nice. Great service. THANKS VICTOR!
Service was very professional and friendly. Carpet look great.
Vicktor was amazing! Very professional and pleasant. He did the best job we have ever had and gave us great advice how to deal with a troublesome dog between carpet cleanings
They were early, and got done much quicker than I thought! The carpet looks great!
The carpets/tile floors look brand new when you are finished. The technicians are courteous and professional.
Very professional, I like that y’all always call before you come and let us know how long before you arrive. Very fast and efficient. Best of all you leave with my carpet looking brand new and clean. Secretly I think my dogs love the carpet being so clean too.
Friendly, efficient & affordable.
Very outgoing young technician. Love the clean smell and the stains are gone. Will have them back next year.
My carpets look fantastic! Steve did an excellent job. He even pushed my couch and chair over so that area could be cleaned as well. I paid extra for the deep cleaning in the living room and dining room to help with the high traffic area. Not sure if I will do for the next time it depends on how the carpet holds up.
It cleaned my carpets very efficiently quickly and drying time was minimal