based on 36819 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The zerorez associate was very professional, knowledgeable and did a very thorough job. I would highly recommend him in the future.
They should have vacuums around the baseboard they didn't that should be part of doing a room is doing the edge between the carpet and the baseboard
No chemical smell
Called before coming. Was on time. Worked with me to achieve what I needed. The gentleman that came was so polite it made it nice to have him here.
Derek was fantastic and I will definitely be requesting him next time we need service!
Wonderful service. The service man was cordial, wonderful worker, and I was very satisfied with the end product. Name removed
I am always provided with detailed information and/or other options to include with our cleaning with no pressure. My carpets always look fantastic with chemical free fresh smell.
Thorough, professional, efficient. Great job!
Courteous technician, non-toxic cleaners
On time arrival. Professional conduct and excellent service.
08/07/21
Brandon Marcus clean up my carpet and couch he did ah good jab he is frénele and respectful I clean up 4 times with this my carpet and I'm really happy with the service I will recomend
Zerorez to my friends
Also who recomend to me was Arthur Tim Chong.
Thank you.
Great service and customer service
Thorough
Quick and efficient !
CUSTOMER SERVICE WAS AWESOME.
Very clean an not a greasy residue left after cleaning . Dry fast
The service was efficient and straight forward. Jake made sure to address any questions I had before and after, he was extremely helpful and knowledgeable.
Extremely clean carpets and polite technicians.
Communicate from office/phone staff with technicians- I asked for no up-sell on site - I just want to know exact details ahead of visit.
My carpets look amazing. The service was professional and helpful. I would use Zerorez again.
Great service, friendly staff and clean carpets as a result. Good value too.
Sale prices for multiple rooms including protectant, tech was very courteous, friendly and helpful. Also explained everything thoroughly and was fast. Carpet is like new again and soft, nothing harsh.
There are a few sticky spots on my carpet that were not there before the service was performed and those specific areas smell kind of funky also the carpet feels really rough and sleek like there's still some chemicals on the floor and it was rushed or not done properly. It feels clean but there could've been a lot more attention to detail from the technician. I also left him a tip which im wondering if that was a mistake since I was in the shower when he was working and could not see the job being performed
The young man was very clean and professional that showed up on time. He was well mannered and knowledgeable. Thank you.
Always thorough and very professional.
You have to train well your employees how to shampoo & vacuum the carpet, they just wet the carpet but not clean well, They just did half of the room when I inspect it, I have to lift myself my mattress which is less than 15 pounds so they can clean the other half of the room which I paid in full. I’m so disappointed with the service. But I still gave them a good tip because I pity them. I will never recommend to my friends and family your company.
Technician was respectful, thorough and walked me through the process. Good value for price.
Major cid a very good cleaning and was very efficient.
Friendly and attentive staff
You provide an honest and exceptional service, and your technician, Greg, was a courteous and capable gentleman.