based on 36819 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets look great, the service person was on time and performed his job professionally and we were very pleased with the experience and the result.
I have had professional technicians. The carpet is clean and doesnt crunch.
We were very pleased with our service. Derek was very helpful and did a great job on our carpets. He was very conscientious and answered all our questions.
Efficient
We always get great service from Zerorez. The carpets are nice and clean and the service personnel are friendly and courteous.
The technician did a great job.
No soap residue
Easy to work with and very clean.
Excellent clean and professional service
Casey was great! It was our first time using your company, he was fantastic. Would definitely use again and highly recommend!
The guys were great. Super friendly and informative. Worked around my chaos, clutter, dogs, zoom calls etc. Really appreciate them. I forgot until after they left that I was looking forward to the before and after photos of the HVAC cleaning. Really looking forward to it because its my first time doing that service and I'm an investment Realtor so we buy a lot of old houses. But yeah, everything was great. The carpets and couch look so clean and fresh and they dried fast.
It is seamless call order and it is done Excellent
I thought the service was great and the service was efficient and right on time.
The rugs look great. Thank you. Name removed
Was charged way more than what was quoted over the phone. Person that came to clean the carpet kept charging us for extra things AFTER he did the treatment or cleaning. Customers should be able to approve or not approve certain charges BEFORE it’s done, not after.
Knowledgeable team members. Easy scheduling. Upfront pricing. Quality work.
I know that your representatives are required to give disclaimers on their work and what the results may or may not be. However, the condescending manner in which Victor spoke with me was not appreciated and insulted my intelligence. Providing training in the area of interpersonal communications versus being only business minded may to help improve in this area. There was one point during the explanation of services that I contemplated canceling and asking the representatives to leave. However the work was completed in a satisfactory manner.
We were not disappointed at all! The employee that cleaned our carpet was absolutely amazing! He did a phenomenal job! !!
My carpets look like new!
Was very impressed with the work John did snd his professionalism!
I like your thoroughness of completing the carpet and linoleum.
Kevin was outstanding, a very hard worker, he made our old grout look like new. He was very good with our pets as well as their "mistakes". Many thanks!
Easy to make appointments, professional technicians call when they are on their way to your home, all take safety precautions wearing masks & foot covers before entering your home, clean carpet well, courteous & professional. Overall an excellent Experience.
My tile and carpet are not as clean as I expected for the price I paid. I was told I would see a big different in the cleanliness and the smell but I am not experiencing that. I would appreciate another cleaning free.
Thank you
Great work and excellent service by Ricardo.
Easy scheduling and the results are always awesome!
Customer service
Carlos was very thorough and did treat our house like his. I've tried a number of companies through the years and have never been abble to satisfy me. He was able to remove the traffic stains that I've always pointed out to all those companies except him. He actually took his time and the finished product did make a difference.
Another excellent job. Cesar’s attention to detail made my carpet look brand new. Such a great technician. Thanks and see you next year.
The carpet is much cleaner. However there are a few areas that were not completely cleaned due to difficult stains. The additional cost to remove them was an unreasonable extra charge; when I was already charged a big price. One charge for everything should be sufficient.
Let me start with the technician, he was great, polite and had helpful information on cleaning our carpet. I would highly recommend Zerorez to anyone.
Will was fantastic!