based on 36815 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
TJ was amazing!!! He did a wonderful job and was very professional and kind. He will be our go-to guy in the futures
Isiah my technician was fantastic and did a very thorough job.
on time. friendly. professional
I was very satisfied with your employee that came to my home. His name is Greg Williams. He was efficient, polite and knew what he was doing. Since I suffer with allergies to chemicals, he sprayed the citrus solution in a small area on my carpet in one of my rooms to see if it would bother me. It did, my eyes teared up almost immediately. Since my carpets had no stains, I said not to use the solution and just to clean my carpets with just plain water. He complied without a problem. Even just using water, my carpets looked good when he was finished. I would not hesitate to use your company again.
The young man you sent to our house on Friday was very professional. He listened to what I had to say and had answers for my questions.He did an excellent job on my carpet and tile. They turned out looking like new. I have used Zerorez for a number of years and wouldn’t use anyone else.
I'll call Monday but Zerorez has come 2 times and can not get cat urine smell out of a room that only had one cat accident. I thought the bio treatment fixed animal urine but I'm really disappointed with the outcome.
Great service and explanation
Carlos was very attentive to our home and was a very hard worker. He explained what he would be doing and thoroughly explain the billing process.
It was very easy to make an appointment to have our carpets cleaned, and we used a coupon from the newspaper to obtain a discount.
The technician was professional in his attitude and work, Annalise’s what had to be done, and did it. The solution and equipment cleaned areas that we thought would never come clean. We will use your services again in the future.
efficient polite and quick
Our tech was really friendly and communicated well, and also provided a lot of professional insight about the process when asked questions. Didn't push for unnecessary upgrades, after suggesting, and offered an alternative that kept our budget in mind. The job was fantastic as well.
Iam pleased with the results and service as always will only us Zerorez Corey was great
The young man was very professional.
I like that chemicals are not used in the cleaning process...when my carpets are dry, they are soft and not crunchy.
All of your staff are extremely courteous and professional. Derek was the gentleman who came to our home this last time and he was was Awesome. He got right to work and did an amazing job with the utmost professionalism!
Thanks so much!
Sheila
We were told we could walk on our clean carpet in about 4-7 hours. Try three days!! The carpet stayed wet, then damp for three straight days! We opened windows to help it dry. We turned up the heater to help it dry. Three days!! My husband says he can still feel damp spots through his white socks in some places, like hallways...this is the fifth day since cleaning....
I need a receipt
Our floors look great! Awesome communication and service from our technician, Zak!
Professional service by the two men who came.
Extremely professional and efficient service! Have used them for over 6 years and would highly recommend! Thank you, ZeroRez
zach was great
informed what would happen
explained everything
did a great job
will ask for him again
thanks
PROFESSIONAL AND RESULTS IN YOUR PRODUCT
No fragrance! Nice serviceman. It was much more damp than the last time I used you. The entire house felt wet. I woke up the next morning with damp curly hair. But it’s beautiful now.
Did a great job on my carpet … stains gone & looks almost new … thanks zero Rez
There were still a few marks on my carpet
I like that you don't have to wait all day for it to dry.
Timely, professional, expert service from Victor. Superior results, hands down!
On time, professional, fair price, efficient,
very thorough
Your employee was on time, courteous, professional and the carpets came out looking fabulous. Price to clean carpets very reasonable.
We liked the fact that the cleaning solution used was safe for our toddler, since she spends a lot of day on the carpets. The technician Kevin, was polite, professional and answered questions without hesitance, compared to other carpet cleaning companies we were originally going to go with. We found Zerorez online and the website really sold us on the services.