based on 36808 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was very good and completed in a timely fashion. I have already recomended your service to family and friends.
Making an appointment was super easy, response time was quick, lots of appointment options to choose from. The guy who was scheduled to come to my house 1-4 called at 10:30 saying he was running ahead schedule and could go at 11. I wasn’t home and let him know I wasn’t quite ready for him (picking up everything off the carpet) but that I’d call my husband and have him get the house ready. My husband had hurt his back playing basketball that day so it turns out he never went up to clean off some random things off the carpet (a small pile of laundry, a plugged in/charging handheld vacuum, an empty plastic container, my son’s Lego sets and books). I didn’t expect the zerorez guy to pick those things up but I do wish he’d let my husband know that he was just going to steam clean around them if they didn’t get picked up, so my husband could have sent my son up to hurry and pick everything up off the carpet. I think zerorez did a fantastic job but I just wish I had been there to communicate. I had also told my husband to roll up a small area rug that is new and have them clean the carpet where the rug was and then bio treat one small area on the rug and carpet where my little girl had vomited and we hadn’t been able to get the smell out. I give my husband a bad review on that one because he miscommunicated to the zerorez guy and just left the rug in place and had that cleaned in place if the carpet, but not bio treated. Honestly, if I had been there, I think I would have been 100% satisfied but I returned home a little frustrated that things were cleaned around and that things were not communicated properly. 9 stars for zerorez… marked down one due to husband communication errors between him and the zerorez guy. Not too shabby. Overall happy with the company.
Everything. From start to finish, Steve was great in explaining things and carpet looks great
The technician was a delight to deal with, everything was exactly as promised
Will certainly use this company for future needs
I like the way the carpet looks when Zerorez is done!
Great from start to finish!
Very professional and he arrived early . Also very quick and results were great . Thank you
As always very professional clean cut and the work is top notch . This is my 3 time using them and would recommend them to any one .
On time , you did what you promised.
Jasper was knowledgeable, efficient and performed his job perfectly. We appreciated his attention to detail. Will use Zerorez as long as employees are as good as Jasper.
Both workers were very friendly and professional while they were cleaning my carpeting
Amazing transformation. There are a couple spots that need a touch up, but Derek was amazing and knowledgeable. The process was very quick and my carpet feels fluffy again.
I always use Zerorez because they are that good! Fast and friendly, they do the job right the first time. I feel good when my grandkids can play on a clean carpet without a lot of chemicals. Thank you
OK. The nice young man who did our carpets did a great job.
I had gotten a Service Estimate when I first made contact with your company. It mentioned Service Charge and cost of cleaning one carpet and Area Rug to be priced on site. At the house we heard the price to upgrade to the "Bio Treatment" and the "Maximum Protection." The cost of sending the area rug out to be cleaned was mentioned and it was a very high price. I did not think to ask how much to clean the 5x8 area rug in house since I figured it was less than the $45 for the carpet in the larger room. Time to pay - $227. I said that that was much higher than expected. But the work was done - and so we paid. Isaiah did a great job. Then I got the invoice in an email and I saw the breakdown - $80 to clean a 5x8 area rug. If I had known that I would not have had it done. I thought it would be less than the $45 for the larger room. I called, spoke to Martha and expressed my suprise and disappointment. I asked her if the company could cut the $80 in half - was told no. She was very nice and professional too.
I recommend that you have a sheet prepared for the men who actually do the work - to present to the customer so there are no surprises. I know it's variable but the customer will have a better idea of the price. From estimate to invoice - the difference was $170. That was quite a surprise.
We will not use your company in the future. Fran Last name removed (Invoice #Phone number removed)
My tile floors look great
I like the carpet cleaning ingredients that they use instead of harsh chemicals. The technicians are so polite and personable. They work very hard at their job.
The technician was professional and did a great job, no complaints about him! I was told it would cost $102 to clean two rooms (I informed Zerorez I was paying for my clients' carpet cleaning) when I scheduled the service. The day of the cleaning, my clients were given more options including protectant, the total for the two room cleaning service was $282. I should have been informed of the upselling when I scheduled since I was paying for the service and I would have placed a cap on the amount and let my clients know in advance. Since I was not informed of the additional services the day of scheduling and unbeknownst to me, the additions were offered to my client, I felt somewhat taken advantage of. I wasn't prepare to forward the additional cost to clients after offering to pay for the service.
The service worker was excellent, very friendly. However, I felt $557 was too expensive for one and a half hours of work.
Great service people, great product, great prices!
No chemicals, great service and reasonable pricing
Zak and Angel were excellent. Professional, on time and thorough. They did a great job. I told my friend about the fine job tbey did and I gave her your number. She WILL be calling you.
Thank you. You're the BEST.
GOOD WORK
Zak & Angel make a great. The service was wonderful & they did a great job
The service was fantastic, the carpets look like new.
Thank you,
It really works!
Very professional
Very Happy with the products and services given and used.The end result was outstanding as of date.Will Guevara was very helpful,knowledgeable, and professional,He did a great job
Great employee Zerorex.yes will recommend and use both again
Steven was great and helpful.
Staff was extremely helpful and friendly, very thorough job!
Zack, the technician, was very personable and knowledgeable. He did an excellent job.