based on 36808 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The workers were fantastic!! I just felt like it was very expensive.
Efficient
I like having clean floors without a chemical residue left behind. I want my grandchildren to be able to crawl and lay around on my floors. Using chemicals made me nervous to have them do that. I also like the clean fresh smell that is left behind!
You quoted one price and then showed up and tried to charge
Twice as much. Then said nothing was guaranteed at the quoted price
I can understand the tactics but I do not like the constant upwelling.
Love the friendly, professional customer service, as well as the great results with the carpet cleaning.
Quality and courteous cleaning, and performed quickly. Zak and help (sorry, forgot his name) did a very nice job. I was surprised that stains I thought were permanent disappeared, and I was actually charged $20 less than the estimate.
Thanks very much
Friendly and great service.
The customer service was excellent, the service was quick and the carpet looks great!
Thanks to Major G…excellent job. This is my second time using your company and will continue to do so. Major was very professional, hard worker, with a sense of humor. Thanks
Friendly, on time, thorough and clean carpets when done.
Carpet always looks like new when done. Everyone is very nice and professional.
My furniture looks new again!
Thoroughly clean every time. Exceptional customer service
The service provided
Fast, got better cleaning tha. I expected
Excellent service and outcome
My last service was not with my usual technician. I requested him, I was told he was scheduled and then on the day of service I was told he was on vacation.. I would’ve preferred to reschedule but no one advised me.
The technician that did the service was good it didn’t give the same attention to detail. I felt that the service was rushed.
When I set appointment I told contact that I had a 800 sf master suite to clean. I was told that the minimum charge is 102 for two rooms. I decided to add on a second small bedroom. The cleaner came and cleaned the sleeping area in the master, and the sitting room in the master and said that was the two rooms, he did not even clean the walk-in closet. To make it more disappointing he recommended that he use a special brush on the carpet. So in the end I paid $172 dollars to have 2/3 of one room cleaned. No furniture was moved so ended up being about 280 sf of carpet. You need to be more specific when you quote a price, hard to believe you consider a walk in closet a room! Feel like I got ripped off and oversold.
Your technician was top of the line. Efficient, knowledgeable and friendly. Overall great experience and results.
Greg did a wonderful job yesterday.
Great service. Very prompt, friendly & courteous.
Fast and efficient
This last visit was our 2nd service visit and the outcome was disappointing. Our appointment was set for 3:30pm, but the technician arrived earlier. Eric proceeded his work promptly and completed within 45-minutes. From our observation at our doorway, the carpet appearance looked normal, and damp to touch from the cleaning process. This time of the year (May), outside temperature @89-degrees along with running the ceiling fan & floor fan together to improved dry time. However, after 4-hours of waiting, our carpet felt damp with only a slight dry improvement. In addition, the pet urine odor had returned which overwhelmed inside our bedroom. The odor was only elevated with each passing hour worse than before the cleaning process. Dry Time took TWO DAYS!!! Day-3, Ricardo (technician) arrived upon our request to correct the botched carpet cleaning. Complaint #2: We specifically requested Ricardo for the 2nd return visit, but Eric was sent instead. When Ricardo proceeded to clean, a very distinct and pleasant citrus smell began to permeate and I can recall the very same aroma Ricardo had done with first job he did for us. This citrus perfume WAS NOT evident on the previous botched job. Thank you Ricardo for an excellent effort to remedy our problem.
Didn't show for appointment scheduled from 3 to 6 PM. (dinner time.) I verified they would arrive soon after I called to get update on time they would arrive. No show at all. Called after 6 pm, office closed. Of course, they went home to dinner.
Next day when cleaners came they tried to sell me "extras", like stain guards, aerosols (?) and then told me the area rug, 11x 13 was priced by the square yard. But they would credit me $25 for the late arrival. WOW I said then measure it and don't include the areas under the double recliner. I was not told the price would be by the square yard. I told the scheduler that it was a large area rug and size so they could price it accordingly. We are on the 4th floor with elevator access and was told they would need to use a portable cleaning machine and that would be $50. The cleaners that came to the house said they would use the truck mounted machine and could get the hose up through our lobby but that was $100 extra. I was so frustrated and expressed by disappointment for the whole job that the cleaner said he would charge me a set fee pf $50 for the p cortion of the area rug he cleaned and include the "extras" for free for my troubles. In the end it cost $182 to clean my master bedroom with a built in king size bed, the small area in the den.
I think you must send the quote in writing, and everybody sign the agreement. You might have to come out and view the area if there are any questions. Staff should not go home before the cleaners are finished or at least be reach available.
Your cleaner was trying to make it right but didn't actually seem to be sincere. He did try to give me a deal but it was a bit too late.
You are way overpriced compared to everyone else
I absolutely love ZeroRez! They always do an awesome job at a reasonable price. I definitely recommend this company.
Just a professional company
Great customer service - east to schedule an appointment!
Fast
Friendly
Professional
Carpets look amazing!
Thank you!
Man was very personable. Job was done well and wasted no time. Price was right