based on 36809 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, easy, and affordable!
The only thing is he had two rooms and a bathroom done in 20 minutes and my rugs are hard and he anted to charge me more I have been with zebras a long time this was the first time this happened
Tracy was best tech who ever came. He did an excellent job on the carpet and gave me excellent tips on how to keep it clean. I got the upgrade package, and it was worth every penny!
Excellent service from Tracy. We were very happy with the results of our carpet and tile cleaning. He was able to make our tired and dirty carpet look much, much better. Would definitely recommend Zerorez to others.
YOUR COST IS A LITTLE BIT PRICY $424
Our technician, Tracey, was very professional. He explained the services we were to receive in detail and did a very thorough job on our carpet and sectional. Everything looks beautiful, we will definitely request Tracey next time! Thank you Zerorez!
Profesional and perfect customer service
service is always great and timely +
on time honest prices no gimmicks
CARLOS ALWAYS DOES EXCELLENT AND PROFESSIONAL WORK.
ALWAYS A PLEASURE TO HAVE HIM COME INTO OUR HOME TO CLEAN
THE TILE. LOOKS LIKE BRAND NEW TILE!
Used your company for years
Jasper was on time, professional and did a great job. Carpets look great, smell clean and dried quickly. Will use again.
Carpet cleaning.
Earlier start times.
Any time I have my Carpets done the deck is always so nice and knows what the are doing. Great job Steve.
I was quoted $150
And ended up paying almost $300! Also, while the tech was good at his job: He kept asking both myself and
My Fiancé personal questions! For example, how long have you lived here? When I tried to politely to redirect the tech to do his job: He kept up the line of questioning! For example, “Where did you guys come from?”
ITS NONE OF HIS BUSINESS!
If a client doesn’t respond to personal questions: Please take the hint. This is a business opportunity. His questioning made
me feel uncomfortable;especially, since the Texh would not
Stop asking these types of questions until
I finally told him, “I’d like to stop the chit chat and let’s finish this up. I
Want my house back!”
I should not be up charged and made
To feel uncomfortable in my own home.
WILL NOT USE THIS COMPANY AGAIN
We have been using Zero Rez for many years. They do a very good job and would recommend them to anyone looking to get carpets or furniture cleaned.
No chemicals.
I certainly don't want to get my carpet cleaner in trouble as he is a very nice person. I do have a suggestion however as to make the experience with him more positive. I'm over 50 years old and have had my carpets cleaned on many occasions. I'm well aware of the science of it. I didn't appreciate how many times he attempted to "educate" me on the process. Yes there were a few attempts to upsell, but I understand that may be company policy. I had a lot going on and I just felt that he talked more than I'm used to. I would have preferred if we had an initial consult and then he just did the work.
“Major” was the nice young man who came. We could not have been more pleased w/his professionalism and in the job that he had done. He listened to my concerns and the job he did showed!! With the exception of one small area(where coffee stain bled thru) my carpets have new life! Although I paid more than normally…I could not be more pleased! Don’t hesitate….call. BTW…Major suggested to have them deep cleaned…glad I listened. Compliments & a TY to Major!!
They were at my home early (truly a bonus.) They were pleasant, respectful and did a great job.
Friendly service, fresh smell after cleaning of carpet & added protection to minimize stains.
The technician Kanoa does high quality work. Everything from communicating his exact arrival time to explaining the procedure then following through with excellence is what I got. He actually arrived early but texted/called me and we coordinated our times for a perfect experience. Ask for him by name.
Carpets looked great!
good results in cleaning,techs are professional and on time
The technician is thorough, professional, asks questions, very personable, informative, answers questions clearly and does a thorough cleaning job.
Smell is still there
Excellent service. the service rep did a very good job.
Friendly techs arrived in time and got right to work. They had our carpets cleaned and even help move a piece of furniture that was too heavy for me. Great price and very knowledgeable. I will use them again and tell everyone else ti use them, as well.
Excellent service and happy with work performed. On time. Carlos is the best!