based on 39999 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Have treatments already in your pricing rather than having worker go through all of them. The price advertised 3 rooms for $------ is misleading. All of the add ons brings the price up quickly.
Everything was GREAT!! the teck was here on time, very polite, explained what he was going to do, offered options and ideas about things that can be done to extend the life of the carpet.
Yes, I woud use Zerorez again, and recommend them to others.
Angel was very good. He answered all my questions and was very quick and the floor looks amazing!
My carpets, and tile never looked so good. The rep who did all the work was courteous polite. Asked for extra work to be done, like my recliner and area rug to be done. He did such a fantastic job. Would highly recommend Zeroez to family and friends
Three years ago we had zerorez clean our carpet and we had an issue so we went to another company. This year we gave them another try to see if the previous experience was an one-off.and I’m glad we did. Michael was great. Shared with us what he was doing, was very professional and the carpets looked great.
Pet stains removed 100% awesome job!
Try and get into more spaces. Also expected more of chair to be cleaned
The service was excellent. the technician was very knowledgeable.
Very happy with the cleaning,he explain the process.
Cory is an excellent representative for your company. He’s friendly, knowledgeable and an impressive young man.I’m amazed at the before and after of my ceramic tile floor; it’s truly incredible - I have a brand new floor !
Great
good service
I like them and service was great
Richie Ortega
👍
We’ve been using Zerorez for over 15 years. They are always professional, efficient and do a beautiful job at a very reasonable price. Highly recommended!
Your representatives are very informative of the service being provided and the customer service skills are excellent. I would like to request my last representative Mr. Will to provide my service when appointment are made with your company at 3319 Shallow Pond Dr 89117. The services provided by Mr. Will couldn't have been better he did an awesome job. My sofa was terrible now it looks new. The carpet is always cleaned good. Thanks again BJ
Greetings Zerorez,
In my view, Zerorez is the premier carpet/floor cleaner out there. After your cleaning process, our carpets become almost transformed into looking new again. My wife and I also appreciate your courteous and professional workers who do the cleaning. We highly recommend Zerorez for anyone who needs carpet cleaning.
Excellent service. Tracy is the best.
i liked that the professional who came to my house had pets and understood what my biggest concerns were. i knew right away how much this service would cost and if i want them to take one of my rugs back to their office to clean i was told what that would cost. i was nervous as to how much this would cost because i just got back from Alaska where everything is overpriced, but i found this to be worth what i was charged. of course my cat threw up on 1 of the rugs the next morning :-) but my serviceman also told me a better way to clean up a furball so i can't even see where he threw up.
Everyone was knowledgeable and courteous. The person that did the cleaning did a great job and answered all my questions. I would call them next time the need arises.
Your product can’t be beat! I also received excellent service from Cory, my technician. I won’t use anyone else.
They are prompt, they listen well and they use clean, hot water without soap.
We were originally quoted $197
When the invoice printed it was $317
This is the only thing I don’t like about Zero Rez the add ons and there were small patches of carpet that was cleaned, I felt the original quote was reasonable, but not the final.
And I see from Yelp I am not alone..
My carpets look good now but the stairs did not come out completely clean.. there is shading on the edges..
Wil G and associate did a great job cleaning floor and carpet. Couldn't expect better service! thank you!! fine folks, Leah
I have had our carpets cleaned by Zero Tree several times, always great service, clean carpets. The this time, the cleaning was awful. The carpets were DIRTY after they left. I went over the carpet with my Bissel , and the water was jet black and notably cleaner. I even saved a jug of the bad water. I have been thinking about what to do, and how to answer this evaluation for quite a bit. I did not want to unfairly give a rating without giving them a chance to talk about the issue. I I seldom do evaluations. After a few weeks, I finally called Zerorex to discuss and the answer was I waited too long to complain. I was out of luck, dirty carpets and all. So, do not expect to get clean carpets, and if you do, make sure you complain right away. But better yet, get someone else to do your carpets.
Value, friendly team members, quality service.
Yes Richie did a very good job in cleaning our carpet.... we will recommend your company to our friends.... thank you .
Carpets look and smell amazing. Jess, the technician was courteous, respectful, and helpful
Great service. Great results.
All stains came out of the carpet. Your company came on time and very professional.
My carpets DO NOT look like they had just been cleaned. Not the fresh look I was hoping for, and received my first time using Zerorez. The few stains I had, which I pointed out, are still visible.
I called and spoke with an agent, now waiting for a call from a manager.
Hopefully we can get this resolved.
I chose to use Zerorez again because I was pleased with their work the first time.. Very disappointed this time.
Zerorez was very efficient from the very first phone call to schedule my appointment for carpet cleaning. Brandy was helpful, polite and explained everything in great detail. The technician, Tracey was amazing from the get go. He provided a courtesy call 30 minutes before he arrived. He arrived on time, was very polite and went over the process with me before he started. He highlighted areas that needed extra treatment and went over pricing before he started. After he had finished, Tracey provided me with tips on carpet care. The whole customer experience from start to finish was superb! Will most definately be using Zerorez again in the future.