based on 39999 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very pleasant and worked hard to do a good job on my old carpets.
The technician did a vet good job. Carpet and tile look great!
After gone, I realized in our bedroom, there was a whole area obviously missed. Not 10 min later, I walked in and looked. Hard substance in our carpet 😔 no very satisfying. They literally were in and out in 30 min. Now I know why
Technician was professional and on time. He took extra care when cleaning the sofa
We moved all the furniture and vacuumed good and cleaned the corners & baseboards. They was promptly on time and I think his name was Steven walked the area with me and I pointed out the trouble areas.
Steven started upstairs and worked his way down the stairs. His helper was texting on his phone and kept checking his phone.
I stepped into the backyard for a minute and when I returned the helper ( I think his name was Zack) was cleaning my downstairs but in a big hurry still checking his phone and finished up quickly. I gave the area a quick check and thought it looked good! But as it started to dry the downstairs living was showing how badly it was done. In fact my wife & daughter rented a carpet cleaner and worked all day on cleaning the poor job that we got from your company.
The upstairs hallway & stairs looked beautiful and needed nothing! But the downstairs was rushed and looked horrible. I mean it really looked bad.
We heard such good reviews and was really excited to use zerorez but this turned out to be a huge disappointment.
I demand a refund for such poor workmanship..
I should have went with the company I’ve used for the last 15 years but I heard such great stories about Zerorez but ill learned a lesson and will never hire you again.
No I would not refer Zerorez to anyone…
Regards
Todd Last name removed
7964 Flower Seeds Street
Las Vegas NV
Phone number removed
My carpet looks great and smells good. The technician was very friendly and knowledgeable. I have used Zerorez many times in the past ten years.
Efficiency, promptness & thoroughness of services.
I was disappointed with the outcome. My technician told me the carpet would dry MUCH sooner than it actually did(I slept downstairs on my sofa cause the upstairs carpet was wet). He also said the carpet would be soft but it was very crunchy and a darker color until walk upon. Also I paid just as much to do a small area of tile as 3 bedrooms of carpet (moved no furniture basically just a fraction of upstairs was cleaned) and I saw no difference in the color of the grout. Yes of course it felt clean but I also felt I had to do it given the dirty hoses that was brought into my home.
Technician was very nice. He is a very good salesperson. A basic cleaning of $232 ended up being $632 with a very large tip. I felt a little taken advantage of. I’m a cancer survivor who was having a very bad day. Wilbur was lovely but again a very good salesperson. I hate to complain but…
It was easy to book online, the tech was able to come early which worked out. He did a great job on cleaning the carpet and also protected our walls inside. I will for sure use them again.
only half of rug was cleaned, bottom of sofa foam left uncleaned
I was pleased with the quality of the cleaning.
Corey was extremely professional.
Great communication and friendly technician. Appreciated the advice on how the area rug cleaning needed to happen.
Awesome
The tech could have gone a little slower rather than rush through. Could have gone over the rough spots a bit more and sprayed the orange spray better throughout. The tech was in a rush to get to his last job and get finished. I have used Zero Rez for over 10 years and you are the only carpet cleaning company that I use. Please send someone next time who will take time to throughly clean the carpet.
Like the idea of not having soggy carpets. Carpets look great after cleaning
I like no harsh chemicals being used
Ricardo was very verbal and physically experienced explained what he was doing how he was doing to do it. He was very pleasant. Carpet was well cleaned.
The guys were very friendly and helpful. They did a great job, and I was very satisfied.
TJ was great at looking over the job, explaining the fee adjustment for oversized rooms, and timely finishing.
Really cleaned my carpets and smells good. Daniel was great and did a wonderful job getting pet stains pit of carpet.
Cory, was great as he was before very professional and knowledgeable. You’ve got a good one.
Quality cleaning. Courteous and on time. Will was awesome. Great worker.
No problems from start to finish. Good job in communication and execution of job. We will definitely use ZEROREZ again. Thank you very much.
Tech was fantastic. Floors are clean. Definitely use again and again.
Very professional, tech on time and explained the process . Very pleased .
great service, your representative went above and beyond.
Retention of staff. I like having consistency year after year.
From the initial consultation with Reggie to the actual service completed by Ryan, my experience with Zerorez has been highly positive! Will definitely look into future services!
Wonderful Service. The Technician did a wonderful job.