based on 36808 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I understand separate charges for additional services but it should be based on the size of the room.
I only had two carpeted rooms, which ended up being considered 3.; My whole home is just under 1,100 sq feet.
I had my tile cleaned at the same time.
A test first, or even once started, I should have been told that the grout color was not original and was therefore lifting off in places, not once the job was done. Now I have two different colored spotted grout, dark gray and light gray. That was very disappointing!
I felt overcharged and am not sure I will use your service again. The carpet cleaning was good and since I had protection applied will wait and see how the cleaning holds up.
The office staff and Michael were very nice and professional. I just wish he had told me about the tile once he started cleaning it.
Feel free to contact me if you have any questions.
Regards,
Name removed-Alvarado
I like the work detail, friendly carpet cleaning guy, he was on time and quick.
No residue. When you remove a spot it doesn't come back in three months. The quality of the work is high and your service pros are great.
no soaps or chemical
dries quickly
steve the technician was great, fast and thorough
Our tech, Steve, was an incredibly polite and efficient guy. We’ve used Zerores before but will definitely be calling back and requesting Steve in the future!
Non-toxic and cleans well!
Straightforward pricing. Professional and courteous staff. Quality job in a short time.
Will does excellent job very professional requesting him every time great employee
The work was excellent! I love my clean white kitchen floor! Arrived on time and worked quickly. Dried quickly also. Very pleased. Thank you
OMG it was the greatest experience ever! Took about an hour and a half and the tech(I wish I could remember his name) was so kind and accommodating I will definitely request him next time! I have 2 dogs and frequently 2 more that visit who are all definitely prone to accidents and he not only cleaned it but added some sort of pet protectant! Took about 5 hours to dry completely and he even moved a chair from my bedroom that was too heavy for me - which I didn't even request!!! My friend recommended Zerorez and I am so happy he did! If anyone has doubts please don't!!! If I could rate the service higher I would!!
I know this is probably an odd comment. But I just thought that the cleaning was very fast.
I did have one room empty and just part of another room and then the master where he just had to go around the bed.
I did not know if the dog treatment was supposed to sit a little bit before they started or not.
I don’t know if that makes a difference on what is retrieved from the carpet or not.
It was just a lot faster service than the previous visit. And there are two people doing that one.
Nice person. Had a lot of energy. Maybe that was the difference in the speed it was completed. Thank you.
My carpets look like new. Mike is a very nice guy. He does a great job, and he's very friendly. He always comes on time or before my appointment 😀
No chemicals!
Technician was ver courteous and considerate and personable.. so often that is an characteristic that’s out of fashion.., Thank you for that .. he did an outstanding job .. I was very pleased and I would recommend your services to my friends..
Excellent cleaning.
Knowledgeable staff.
Speed.
Technician not friendly at all, either he was talking to himself or on the phone. Do they work on commission, because he seemed upset cause all I wanted was cleaned. I had the whole room cleared except 1 couch so it was very easy for him. No thank you for making so easy. I understand that was I was supposed to do, but how many make that easy.
Had very good cleaning. However, a manager was suppose to call about a price adjustment but never did. Disappointing!!!!
Corey was great to work with. He was very personable and professional. Our tile floors look great and am embarrassed to know how dirty our grout used to be. Zerorez vehicles are a common site in our community (Tuscany Residential Village in Henderson) so it was a no-brainer to use your services.
I appreciate how you are extending the life of my carpet and sectional.
Courteous and pleasant service person. Quick and effective cleaning service.
They were quick and professional.
I had two spots on my carpet and as it was drying it reappeared. I needed a deep cleaner on it. Otherwise it was great.
Clean and fresh look to carpets
Technicians are ALWAYS polite and Efficient. This is the fifth time using services and we won’t hire anyone else. It is hard to get good customer service these days. From the time I received the call to book to the actual cleaning, zerorez provides top notch customer service! Plus my carpets are beautiful!
John service technician Explained all the procedures and executed his work very well!
Your carpet cleaning and tile cleaning are good, but your technicians make them great!
Technicians are always polite, and explain everything in detail.
Prompt and pleasant. Excellent cleaning. No chemicals. Ethical explanations.
Just like the finished work
Carpet came out great! I was skeptical about good results but I was very impressed.