based on 36808 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We had a great cleaning, carpets and furniture upholstery. We love zerorez. Our cleanings are always great! Everything smells so good.
Our carpet guy, TJ, was so friendly and did a fantastic job. I would 100% recommend this company. He was able to get out all the pet stains!
We like everything about your process as well as the service. The technicians are always knowledgeable and extremely courteous and take very little time to thoroughly clean your carpets. We have used them since moving to Las Vegas and have no intention of transition to anyone else.
Derrick was very professional and knowledgeable. We will definitely be calling Zerorez for our next cleaning.
Technician was very professional and performed excellent work. Carpets look like new.
The young men were very nice and did a 👍 job.
Angel was extremely knowledgeable about the services and products provided. He cleaned our tile, grout and carpets in a timely manner. The end result was better than we could have imagined, we will definitely be requesting him for future cleanings.
Fast drying time
Cory did a fantastic job and gave me quotes on tile cleaning
Fast and efficient
We are repeat customers. But, the gentlemen that was here last time was very rushed. He was only here for one hour. In the past they have been here for several hours. The carpets do not look clean. We were happier in the past. And your prices went up. We will be finding a new company.
Price
Services rendered went above and beyond
My carpet is so soft again. Thank you!
Came on time when they said they would. No residual smell. Rugs look great. Still have one at the shop but hopefully it will look amazing.
The technician who came out, he put the effort to make it perfect, in my years of requesting services for flooring repairs and cleaning, it’s quite hard to find someone like that.
The young man did a great job
Angel was amazing. He was very polite and communicated his plan from the start. He demonstrated professional etiquette. He gave me clear post care instructions, and I will utilize Zerorez in the future. And I definitely recommend Zerorez to friends and family. Thank you.
Reasonably priced, professional.
Thank you Tracy and Zerorez. My carpets and two chairs look absolutely amazing ‼️
TJ was great. He said it would be quick and he was right. The carpet looks so much better. I'll call when I need them cleaned again.
The team of 2 were professional and efficient. Totally worth the price and service.
Michael did a great job he arrived on time was quick I would highly recommend. carpets look great!
Great job! I had my whole house done including the sofa and loveseat. I tech Jasper was very efficient and professional. My house didn't smell of chemicals after cleaning it smelled fresh and clean. I was very happy with the service and will definitely recommend Zero-rez to friends and family.
It was way too expensive. I still have urine smell and I paid for all of the treatments. Which was 4x what I would normally pay. The tech was nice, but 820 for carpet cleaning is way too much.
Carpet looks so nice and clean afterwards.
ZeroRez goes overboard with the nickel and diming with excessive pricing. I understand charging for the use of a product, for example, I had a maxim protectant applied to an area rug for $15.00, which is reasonable to pay for your cost of the product and the labor time to apply it. What is unreasonable is to charge $35 for the BrushPro vacuum. The tech did not apply a product, he used a piece of equipment to vacuum the carpet. The type of carpet required the use of the BrushPro vacuum or else I would have paid for a carpet clean service and been left with a dirty carpet. In this situation, it is extremely unreasonable to charge for the BrushPro vacuum. My second room did not require the BrushPro vacuum because of the carpet type. This is a classic example of nickel and diming the customer. You have the equipment REQUIRED to adequately clean certain types of carpet but yet you over charge the customer. The end result for my three areas that were cleaned were well done, but I will not recommend a company to friends and family that will unnecessarily charge to provide a service!
It dries pretty fast and smells good
Quick response from the initial request for services and great communication with the carpet cleaner. I will definitely use them again!
The two technicians Will and Andrew were very through and explained everything as they did it. I appreciated the communication