based on 39687 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was hoping the pee odor would be less prominent after cleaning.
The tech was very knowledgeable, but he also LISTENED to my concerns and traffic/use. He was fast, thorough, and did such a great job that visitors commented on how great my carpets looked.
The tile floors and carpet looked brand new when done.
punctual proffesional honest
Great service! Professional and knowledgeable staff
Fantastic job. Would definitely use again.
Very professional, courteously, prompt and quick service.
Excellent customer service from the appointment representative to my technician TJ.
Pricing for long term customers definitely can be better. If Furtinture isn’t moved and left in place, the square footage consideration should be reduced from a max to a combination with another room.
In my opinion it looks the same no difference at all, It also appears that the carpets were over saturated and we had to vacuum them ourselves to help get all the water out
On time…they did a great job cleaning up the surprise my dog left me with! 😜
Everything
An awareness that spring for stains doubled price
It was very affordable and afactive
My tech did a great job and he was very professional My carpets look outstanding.
Fast, friendly and affordable. The carpet looks great.
I am very happy!
Somehow my phone number was confused with my friend Jenny and she was getting messages regarding my house. I might suggest that the person actually doing the job, contact me direct as soon as the job is scheduled.
So far……everything. First time I used them and will use them again. Really important to me, came on time and even called little early to see if it was ok to come then. Really nice guy (Ethan) and did a good job and was in and out in about an hour. Put AC on a few degrees cooler than usual and all was dry in about 4 hours but you can walk on carpet right away with white socks. Had some new furniture and some old and removed some stuff but they went around everything and did a great job. Will use them again.
Did a great job. Very nice people.
My carpeting was cleaned by Zerorez several months ago. I was so impressed by how fresh, clean and soft it was—and still is! The treatment actually breathed new life to light bright beige carpet. It’s a medium pile rug, which after cleaning looked new again; even in the heavy traffic areas.
Unfortunately, a couple of days ago, my senior dog was sick and messed in the dining room. I called Zerorez for help, and I was scheduled to have that area treated and cleaned the next morning. Derek and Stephen worked on that ugly, smelly spot, and the results are incredibly relieving! No sign of an accident ever occurring.
The technician, Derek, cleaned my carpets the last time, and made very helpful suggestions to maintain the life and beauty of my rugs, and I know that the reason this new stain cleaned up so easily was that I followed the suggestions that he had given me for treating animal mishaps. They know their stuff!!!
I would happily recommend this company to anyone who really cares about getting satisfying results from knowledgeable professionals.
Thank you Derek, Stephen and Zerorez for what you do well!!
Kathy
You stand behind your work
Help moving heavy furniture after rugs dry
Fast drying, quick service that's an A+ every time!
The technician did a great job on my carpets....even the high trafficked areas...He was friendly, professional and fast.
They are quick and it always looks great when it’s done
Brian and Mike were excellent technicians. They called 15 min. before they arrived. My window of time was 12-3 and they arrived promptly at 12. After introducing themselves and surveying the cleaning area to be done they began to bring my carpets back to life. When they left my carpets looked like new and dried beautifully. I always use Zerorez and my carpets look great. I have been a customer for years and recommend them highly.
They’re the best.
Steve and Jess were awesome! So nice and very knowledgable. They did a great job!
Great service, very professional at all levels.
The cleaners were very friendly, professional and efficient
The products were very good but your staff was exceptional.
Prices will force me to break work into multiple sessions but we focused on the most important areas.
Friendly, professional technicians. Fully explained services.