based on 36804 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Steven was very good at explaining your products and services and did an excellent job! We will have him back again.
Everything was great.
fast, friendly and great service
The issues I had with my carpet stains have been resolved. My whited carpet looks like new!
Our carpet kinda stunk afterwards not quite sure why. Last time we had our carpets cleaned it smelled clean afterward…
I really appreciate Will & his work ethic. He is very courteous & he comes to do his best to please! I would be happy to pass on my recommendation!
Good, through job. Technician friendly and informative
There is still pet smell in my carpet. It has already been reset ices so I’m not sure if there’s anything you can do to help at this point.
Carpet looks great and I use the pet service.
Excellent job and the technician was very professional.
My chair looks the same. There are still spots on my carpet
My carpet looks fantastic!!!
I like that their products are safe and the extraction is just what my traffic patterns needed!
Also the grout & tile cleaning was squally good.
Overall excellent results!!!
Kudos to Greg for his expertise. He was very knowledgeable and helpful, great at explaining everything.
Wasn't satisfied with the initial cleaning, had to call for a second cleaning. Took up too much of my personal time.
Fast, efficient and fair prices
The price was different when the tech came to do the job. I was quoted $230 first. Second call to make the appt it was $285 with a min of $300 for the area. I was told $15 per room for the pet treatment on the phone. When the tech got there my bill ended up at $420. That is a far difference. I paid it, but that is the most I have paid for a carpet cleaning ever and this is the smallest amount of carpet I have had.
awesome
There doesn't seem to be a lot of residual suds when they are done.
It was important for me to remove the water leak stains, I am happy that they managed to remove the stains and my carpet looks good. 👍😊
The carpet was still dirty after it was washed. I walked on the wet carpet with my socks and they were brown. I vacuumed the next day and there was the same amount of dirt as before the shampoo.
The technician was ok, but I’m just wondering if they got clean enough. I paid extra for the bio but I can still smell urine on two of them. Please contact me for advice. Thanks
I have not seen the finished product yet. But the one concern I have is the technician could have pulled his van up 10 feet and used the driveway to run cords and tools into our house rather than through all the plants, grasses and tree in our front yard. We have ring and it showed him constantly going through our plantings. Not sure why he didn't use the driveway. I will be back in las vegas eary October and I hope all the plantings are ok. Shows a bit of a lack of concern for the customers home and property. I will examine the work when we return.
Great service. Prompt. Technician was excellent and well spoken. Clean.
Thanks!
the job was done very well & was done in extrema heat as the power had been shut off by mistake in the rental home & was not turned back on till an hour after he was gone & I was very sorry, but he did a great job.
Rugs were actually fluffy. I love that about Zerorez--
Some Of the pet stains look worse after the clean
The service was great! I needed my carpets cleaned in right away and was accommodated. The work was explained and done in a timely matter.
Great job. Very professional and good prices. My service representative was Angel and he was efficient and helpful and I will definitely ask for him again. Thank you Zerorez again
I am very pleased with the results and customer service provided to me.
I will definitely request Michael the next time we need our carpets cleaned.
Thank you Michael!
I've had several carpet cleaners come to my house and the carpets always turn out great. Some stains come back after a month or so because of the dirt that is attracted to certain areas but using zerorez this time around just looked like they did a once over the stains and the stains didn't come out. Some carpeted areas were crunchy, and I don't know why that would be because that has never happened when I've used other competitors. Zerorez is also very over priced for the quality of work done. I don't mind paying extra for treatments on tough stains but paying extra for nothing is just disappointing. Sorry I won't be using this company again. Thank you for trying. :l
Scheduling was great. We were contacted to ask if your tech could come early! Nice! The Major came. Very nice young man and he did a great job. We are very happy with our experience. Thank you. Will use Zerorez again and hopefully Major will come again!