based on 36742 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
professional
I loved the way that my rug was actually clean and looked like new when the fellow finished cleaning the rug. The special price was also great! Thanks for Advertising on KDawn. .. Heidi Harris.
my floors look like the day the tile was laid - Bobby and Bret were very professional. I felt very comfortable with them in my home. They were on time, their appearance was clean.
They clean well and have an excellent drying time
My carpet was clean and dry in 4hrs.!!
The tech explained the procedure, was very professional & did an excellent job.
Courteous,knowledgeable, friendly technician. Carpets look the best they have looked since they were new. Doggie spots gone!!
My carpet has never looked better after being cleaned. I had many, many spots ( including pet) and they came up. I thought I would have to buy new carpet, but now I don't. I am thrilled about the money I have saved.
I recommend Zerorez to my friends all the time. I have my surfaces done twice a year and over time I've had my carpets, tile, chairs, couches and area rugs done (even the mats in my car!). Not only are the services great and the work well done, but the service team members are wonderful. They take pride in their work and are careful with your home by protecting the walls and furniture as they move around. All around great value.
I like theway my carpet feels and looks after the cleaning. I have had several different cleaners over the years and youare the best.
David, the service guy was very nice. You could improve by lowering your price...I've NEVER paid so much for carpet cleaning. I was disappointed that so many of the stains reappeared the very next day.
When I heard your commercial on the radio it sounded as though your service could remove all stains in my carpet. The carpet looks good but the shadow of some of the stains are still there. Your Tech. explained that some stains will not come out completely and why this is the case for my carpet. I will use your service again on other properties that I own but I will not expect to get the results that I hear advertised on the radio. The Tech. that came to my home was very professional and pleasant to deal with. I would want to use him again.
I've had you guys come out before to treat pet stains and were successful, this last time, however, left majority of the stains and scent. If I'm paying such a high extra cost for pet treatment shouldn't it have solved my problem? Anyway, I felt like the tech just ran through the job so he could hurry to his next job for another comission. I won't use zerorez again unless you guys feel like returning to do the job properly at no cost, as I believe I payed for services I did not recieve.
Friendly and efficient. Carpet looks great!
Your personnel and their thoroughness.
Thank you
I have champagne carpet... and a dog. With Zerorez the carpet gets clean and there is nothing left over that would hurt my dog...
Fast Courtesy and professional.
A JOB WELL DONE BY YOUR COMPANY, THATS WHY WE USE YOU ALL THE TIME AND HAVE TOLD OUR FRIENDS ABOUT YOU
Dave was friendly and very helpful. The carpets looked great. We were thinking about replacing, but now I think we can get at least another 2 years out of our current carpets.
It was quick and the Rug looks new.
Efficiency, timeliness and the way the carpets look now.
My large octaginol rug in the living room was cleaned and I can still smell dog urn on it. In the master bedroom the yellow stain of dog urn is visible. There is no odor, just the yellow stain. Other than that everything else was fine.
please inform your representative that he doesn't need to tell me that my carpet is dirty, that is why i called your company! i also feel that when i talked to your young lady on the phone that i was led to believe that i could get my small familyroom, hallway and 1 lazyboy chair cleaned for the fee quoted. your young man informed me that the L-shaped hallway counted as the whole charge and that he would only clean my chair for an additional $75.00. then when i received your breakdown via e-mail i found out where my money was really going. your carpet cleaning is wonderful, the customer service needs improvement! Name removed Moritz
superb results
The efficiency of the people who do the work. Carpets are really clean!!!!
Everything seems really clean.
What we like best is that there is no soapy residue left on our carpet (or on our tile from the machine and hoses.) The other major difference is the only smell left behind is that of a natural clean odor and not like others that made our nose and eyes run. We have a young toddler in our home and how wonderful it is to be able to let her down on the carpet this morning without worrying about toxic residue getting on her feet and into her system. Roy did an awesome job and he seems very knowledgable about carpets and cleaning in general. We will use your service again and request this young man. Thanks and please extend our thanks to him for all the advice about carpet wear and new purchases. He has done his research!
The tech was prompt, explained everything pertaining to the carpet cleaning and was most professional. In addition to the foregoing my carpet looks great. I intend to ad your company to our vendor list since you also have a portable unit. I work in a 40 story luxury high rise condominium and our owners have need of a company with the capability of your company.
Fast, efficient and excellent quality of service. Carpets are as clean as they can get, and my home smells really fresh! Thanks.
found your employee very sloppy with chemical spray and chemical puddles left on tile in kitchen. Also chemical container leaked black spots on white carpeting in Nevada room off kitchen. He did not spray chemical on spots only ran over it with final vacumn. Also upon leaving he emptied liquid on road in front of our house leaving a large stain. I talked to someone in your office about all of this shortly after. I have used your company many times and have always been impressed with the professional way I found your employees. If these black spots start showing on carpet I will expect service on these spots.