based on 39987 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nothing really. It seems that your product works better on newer carpets with less stains.
Your tech said we didn't have stains but the fibers were old and broken up. We had some other company come out before you and they got many of the stains out, of course this required soap and other sprays, which your company doesn't have. Good luck with your product.
great service.. friendly staff... house looked great....
My carpets didn't come clean. They look the exact same as before the service. The bottoms of our socks are still getting dirty and after two days, the dog smell (not urin or feces- just oil, dirt, and slobber) has come back. Our carpets were last cleaned on Feb 1 by Silver State. It cost about $100 more than what we paid zerorez, but they were actually clean when they finished. We have two large dogs and three small kids, who have a lot of little friends, and our carpets get pretty dirty pretty fast. But we haven't let the dogs on the carpet since zerorez cleaned and we don't wear our shoes in the house. I feel this was a complete waste of $200. I would rather pay $300 next time and have the job actually get done. I won't be recommending or using this service again.
Clean product and knowledgable people
The techs were awsome and explained everything to us they were very knowledgeable
and took the time to make sure that we understood the process and the cost they did a GREAT JOB for us
The steam and no soap
I like the product ,the service was very good and i like the way the carpet does not take a long time to dry. Brandon did a great job,only drawback i think the price for the treatment is a little high.
The technician was prompt, polite and in uniform. He did an excellent job and was careful not to leave any sort of a mess for me to clean up after. Other times I have had carpets cleaned by other companies, the carpets looked good until they were dry, then you could see the traffic patterns were again obvious. This is not the case with zerorez.
Unfortunately my carpet looked great for a week or so. After spending over $350.00 for a cleaning and stain removal I expected the carpet to look good for more than a week. A cleaning priced at $65.00 last year looked the same. I was very disappointed at the results and feel the amount charged was way out of line for the results.
carpets are clean, person who did them was knowlegeable,through. polite and efficient.
Leaves the carpet xtremley clean and when sealed xtremley soft.
On time.
Knolwledgeable.
Zerorez is a pet friendly cleaning service that always brings my carpet back to "like new" again. Pet stains and red wine stains gone...and Anthony is always informative, friendly and works miracles with your cleaning process.
No soap residue
This is the first time I've used your company and was very pleased.
good service
He did not even try to get stain out
The worst service ever by zero Rez
We used oxy and got stain out after he left
I believe my carpet stays cleaner longer with your product versus others I've tried.
I was disappointed this time as it took my carpet a lot longer to dry than usual. I had it cleaned at 8:30 am on Thursday and Friday afternoon 3 pm it's still damp. Usually it is completely dry within 4 hours.
Roy was very professional and spent a lot of time explaining the product and cleaning process. We had the flash cleaning done in an attempt to rid the carpet of persistent puppy urine odor. I am still sniffing daily, and we seem to be in good shape except for one little area by the french door in my daughter's bedroom. I am thinking I might need to retreat in that area.
I liked the speed in which I received service, I liked the results and your tech Anthony was very polite, knowledgeable and friendly. I can with certainty say I will recommend you.
Roy is the best! in cleaning my carpets and very polite, I will be having zerorez back to do three more rooms soon! what a difference, its like having new carpets, soft to the feet, it even brought out the true color. very happy with the whole service!!
Technicians are always on time and do a great job. I refer you to all of my clients.
It seems that when I walk around in my white socks the next day, there was soil on my socks.
When your men contact me or when they arrive, they are very busy like and yet very friendly. It seems they always do an extra thing as clean off my porch chairs this time. It wasn't expected, so was very surprised when I found them cleaned.
Serviceman was very courteous, new his job, explained anything I asked! He is a asset to your company!
The professionalism of your personnel and the great result in cleaning my carpeting.
Technicians were knowledgeable and friendly, also liked the no residue carpet cleaning
Quick service. No up selling.
ZEROREZ has cleaned carpets for our firm in which others said "this can not be done" . No excuses- Just Honesty.... -JD Development
Fast, Effective and Reasonable