based on 39590 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My entire experience with your company and service technician was all very professional and satisfactory. I would definitely recommend your company to a friend or family member.
I asked for a second visit from ZeroreZ, because it seemed like the carpet was still dirty in the high traffic area. After a second treatment, the carpet is much improved. I think that there was just so much dirt in the carpet that it needed multiple treatments.
I would recommend that in the future, your technicians should show extra attention to the high traffic areas, and let customers know and see them go over the high traffic areas 4 or 5 times, very carefully. This shouldn't put too much burden on the company because the high traffic areas are often just one-quarter to one-third of the area that needs to be cleaned.
I was happy with how the other rooms turned out, it was just the high traffic area in the family room that was extra dirty and didn't seem to come clean after the first visit. I am very satisfied now that my carpet has received the cleaning that I think it needed. There was a noticeable improvement after the second visit. Thank you!
carpets left unsatisfied with ...tile came out fine
The guy who did our carpets was outstanding, very nice, and worked hard. We appreciated him greatly.
OK Thanks for the chance to let you know about your faulty advertizing. First you say that you will do the job for $99.00 on the radio commercial,when I called to make an appointment I was told that there will be a gas surcharge of $9.00 Now the first time I used you people you did the whole job for the amount talked about in your commercial after the job was done every thing was sealed with your teflon spray and there was areas that were prepped because the area was soiled more than usual.
This time when you came out everything had a hidden surcharge teflon sealing was not free but $35.00 per room, any prep work had an extra charge. when your tech got to our condo he stated that his fluid line was probably not going to be long enough. When I suggested that he could park on the street directly in front of our condo he said that that there would be an extra charge for the running of the lines that way. Fortunately the fluid line was just long enough to do the job. You people need to look into advertizing in truth and let people know before hand that your gonna have a hidden surcharge for anything that is more than the very basic service. The first time I used you people everything was done at the fixed rate stated and there was no hidden surcharges. Don't be deceptive look into Truth in advertizing. You people do good work but your rates have gone thru the ceiling.
Still in surcharge shock
Name removed
everything
Your technicians were friendly, on time and knowledgeable. My carpet looked new. I did expect that it would be less wet and dry quicker. I will use your company again though.
How great my carpet looks when your done. Your technician, Ellis was extremely friendly and professional. Hope to see him again in 6 months.
Carpet looks like new again and Brett was very knowledgeable about the cleaning process and why our carpet looked so dingy.
i was very happy with my house
you feel short on getting my office space done
Seemed to be well working equiptment, pulled a lot out of the carpet. Ellis was a very nice and professional serviceman.
Quick in and out, no mess left behind and friendly expert service.We have used your services twice and will continue.
You were on time, worked under less than good cerci stances, and the carpets looked great!
He was prompted and did an excellent job.
I liked how informative our service tech was and how professional he was his name was Ellis he came in
Explained the company and products and got right to work . Very pleased
Professionalism.
Overpriced
No Rez
Eco friendly! The technician Andrew seemed very knowledgable and thorough about carpet cleaning and seemed to take pride in his work, which was very good! The best part was he seemed happy in doing his job and doing it well! I will definitely recommend Zerorez to anyone looking for a safe carpet cleaning company! Thank you.
Every was excellent!!!
Product was amazing - are carpets look great!! Ellis was very professional polite and did his work
In a timely manner.
I will use zerorez again and request for Ellis to do the job.
Carpet cleaning, pet stain removal & I have had the air duct cleaning which help make my house smell better.
You did what you said you'd do.
(And that's sometimes rare these days.)
Friendly tech. Carpet dries fast. I upgraded my service to the scotch guard protection. I hope it works.
I wished that I had asked the technician to go over the high traffic area one more time. I think that there was some dirt left in the carpet that could have been taken out. The high traffic area was pretreated, but I think that one more time or one more rinse would have made a difference. It wouldn't have taken more than 3 extra minutes. I also noticed that the edges of the carpet, between the tiled area and the carpeted area were still dirty. Extra care needed to be taken at the edges of the carpet.
On time. Friendly. Professional.
Wanted to remove pet oder. It's worse now than when you started.
it cleaned my very dirty carpets no extra stuff needed
We have used Zerorez several times. The people are always courteous, know their product, are on time and always do a good job. We only had one issue. The representative came back and made it right and with a pleasant attitude. Zerorez is one of the few companies that still have integrity. It is a pleasure to do business with Zerorez.
Thank you,
Walker Realty
great service techs, always do a great job