based on 39590 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional technicians and a better than expected outcome.
it works
Been in town 45yrs.I have owned many properties (residential, commercial) and have been getting carpet cleaned for for all those years. this is a simple answer
" YOU ARE THE BEST"
Products seemed to work for the mostpart, did have a couple areas that I was a little disappointed with the results. Everything seemed clean and no lasting odors of anykind. The service rep was professional & personable, on time and explained the process. I did call the office with a couple conserns upon completion of the drying. There were lines in the carpet,2 rooms from the equipment and it was suggested that after I vacumed them they would vanish. Guess that will take a couple times for that to happen. I had recommended your company to a friend who had their carpets + done a week before mine who were very pleased.
Our carpet was noticeably cleaner upon completion. We did have scheduling issues.
Your service tech was a really good guy. Courteous , and very hard worker. The job was better than expected. I would recommend you to all my friends, also I am a general contractor and will call again for projects I work on.
your equipment and technicians are clean, on time and do good work.
Super fast treatment and great results
(1) The quote was accurate
(2) Your service people were AWESOME! On time, pleasant, helpful, and knowledgeable.
(3) The carpet looks GREAT!
i paid alot of money for my carpet stairs and chairs the cleaning didnt get the stains out so they had to come back and do it a second time. the carpet still does not look very clean and for my chairs, none of stains came out. it upsetting to spend almost 300.00 and have my chairs and carpets look the way they do.
Make sure the carpets are s dry as possible when you leave
SERVICE PERSONNEL WERE EXCEPTIONAL IN PERFORMANCE AND ATTITUDE.
RESULTS FOR CARPET AND TILE CLEANING WERE (ARE) ARE IMPRESSIVE.
Brett was extremely knowledgeable and personable. He is a true asset to your company.
Do NOT like paperless system, and having to give out email address in order to receive. It's the absolute pits !!!!!!!!! Very unhappy about that.
Very professional and did a fantastic job!
They were only here for maybe 20 minutes. I had other things going on also. I didn't feel the need to follow them. After they left I realized that they had not moved anything that I said that I would like moved. It was not worth it. I would like them to come back and finish.
Name removedPhone number removed
I can't accurately evaluate your business yet since I had to have my sheepskin rug returned to have it cleaned better.
I like the quality of work and the professionalism of the employees.
I thought that the job done was ok, but not any better than other companies I have used. It was not worth paying more for.
Everything!!! Jan was knowledable , efficient , speedy and effective. My carpet looks amazing!!! It's. fluffy again!! I love the Eco - friendly service! Definitely will repeat service!!!
Technician was very good. Friendly and did a very nice job. Would recommend your services. He even went over an area for me a second time when I asked. Thank you. C. Last name removed
It's not that you disappointed us other than showing up 3 1/2 hours late on a Friday afternoon after the office was closed, I just don't think your solution of cleaning carpets is any better than conventional methods. I realize our carpets are old and I wasn't expecting miracles, but a week later they look the same with just a few of the noticeable spots gone.
On a positive note, the two technicians that came out were very apologetic about being late and were very professional and courteous. My somewhat negative comments has nothing do do with them. They did the best they could under the circumstances. This is merely my opinion on the zerorez method of cleaning carpets. It may the right way to clean, but it is not the only way to clean!
Sincerely,
Carry van Eekhout,
Administrator
Thorndal Armstrong Delk Balkenbush & Eisinger
They have the best cleaning in town! Great at getting out pet stains.
My carpet finally looked clean . The technician was very nice and did a good job.
Fast, efficient and professional representatives.
It is hard to be perfect.
Polite and thorough
Carpet is VERY clean. The carpet was not sopping wet. Our young man was respectful, hard working, and took pride in his work. We are very pleased with the results
The technician was friendly, knowledgeable, and professional. My floors are super clean. The carpet looks like new!!!!
My carpets and tile always look great after a Zerorez visit. The Technicians are always polite, willing and able to do a great job. We won't use anyone but Zerorez.
our carpets stayed clean alot longer than with other carpet cleaning services we've tried