based on 39987 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, Efficient and Effective at a Great Price!!
Customer Service great, ETA perfect and job nice and clean
I was a little upset that the technician spent only about maybe 5-7 minutes on my carpet. I have a 16x18 bedroom and I would have liked for him to have spent more time. I had to ask him to go over the heavily trafficked areas, as he only did it once. Also I feel that the fee was way to much for the amount of time that he spent on my carpet.
Product did not have a strong odor, and drying time was rapid. The service person was very friendly. Before he started he explained everything that he was going to do. Very satified.
Great service!!
Technician very helpful, professional and thorough. Product is scentless and clean.
That you do not chemicals. Also, that your employee was very professional.
I am 84 and it is very difficult for me to move furniture by myself. The first service that I got a helper came and that was great. In the following two services only one man came to boost Zeroresidue profits and did a fast and superficial job only. Tougher stains that needed a second swipe were ignored. Next time I need a service I will look for other options. I hope the investors are happy with the increased profits.
The gentleman you sent out was very professional very courteous and he did a fantastic job. His name is RICKEY. I will in the future. Have zero Rez back and I’ll will be requesting RICKEY as my service technician.
The cleaner was very professional and did a good job on the carpets and runners, but there are now white stains on one of the carpeted landings and runner. That was the only issue.
Carpet looks great and technician was very informative and friendly.
Good service. Everything is as clean as is promised. Love the lack of residue and the professionalism of the techs.
No chemicals
Everything was good.
Everything was great! The team arrived on time, they explained everything very well, our dirty carpets look brand new, and the drying time was only a few hours. We are very satisfied with the results…..and we will definitely use Zerorez again. We highly recommend them!
Quick response and able to get job scheduled next day.
We only trust Zerorez when it comes to carpet cleaning! Thank you!
It was easy to make an appointment and the worker was fast and did a good job.
You are quick and your cleaning is amazing!
Major was fast friendly and professional..
Prompt, professional, respectful
No other carpet cleaning company in Las Vegas has cleaned my carpets so professionally. Every tech you have sent to my house has been professional, friendly and kind. Great Job
Steve was very nice and did a great job
Although the rep that showed up was very nice, he seemed to be in a rush. Zerorez has been to my house before and the previous rep really took his time and did a much better job.
Good communication from main office about appointment and arrival time and updates. Came on time as stated. Very well prepared and experienced. Respected furniture etc. Did a great job with the carpet. will give great reference.
You always respond to my request for service quickly. Technicians are prompt, courteous and do an excellent job of cleaning my carpet.
Very respectful, noliageable. Will definitely be sharing and passing along there workmanship.
Your staff are great. They work efficiently and are very pleasant. I like it that the product they use dries quickly.
Very knowledgeable and friendly staff.
Today is August 15th. We have called your office and Corporate Headquarters at least 3 times to tell you that we were very disappointed in our service on August 6th and you have not responded and it is over a week ago. That is poor customer service! Several stains were not removed with the level 2 cleaning in one bedroom. Also, in the master bedroom in front of the recliner the stain was not removed and in one area it is still sticky. The only room the employee did well was in the great room where we three were watching. He did the three runners and did not go and mop the wet areas around the edges which we had to do. He even took out all his equipment and we had to remind him that he missed doing one of the rooms, even though we showed him all the rooms before he started. The original contract was for 2 bedrooms, 1 office, the great room area rug and the 3 runners which were supposed to be at no charge. Please contact us at my landline Phone number removed so this disappointment is addressed. Name removed Phone number removed