based on 39993 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional associates. Great product with amazing results
The service tech was very professional, however, I feel $110.00 per chase lounge was a high price to pay for cleaning.
staff was professional, they worked hard & fast.
I have to admit, the technician was very nice and I have no complaints with him. My carpets overall were not that dirty ,but I had a few areas of concern that did not come as clean as I thought they would. The area rug in the family room still looks dingy to me after it dried and I feel if he would've gone over it a bit slower ( or maybe twice since it was the one rug that needed work ) it would've been better.
It's my first time with zerorez and I know there is no " soap " used so maybe I was just expecting too much.
Once again, no disrespect to the technician. He was very professional and courteous.
I also wasn't expecting it to be $231.
Thank you.
Excellent! I have already recommended your service to a number of my friends.
do a very good job and very pleasant people that come to our home to clean the carpets.
THEY DO A GOOD JOB
They work well. Our carpets were very dirty, and I did not expect much based on past bad experiences, but was very happy with the results we recieved
No chemicals.
Anthony was friendly and efficient!
The tech was very professional, friendly and quick. He did an awesome job of getting all the stains out.
Quoted one price on phone another price when they came out. Won't use again
Came out OK not great my problem was how you define how many rooms in one house. Square footage never changes but you deside home many rooms there is then charge accordingly, the price you advertise is never the real price. I like your product and used your service before but each time I call I feel like I get the bate n switch treatment.
Great job your company awesome, carpet looks good service man was courteous dida great job. This is my second time useing your company. I have passed out several of your cards. Thank you for your service.
All natural
The Carpet gets clean and dries fast unfortunately there are still a few stains remaining
well, my carpets had stains show up two days after the cleaning..
I have pets at my house and I love the fact that this product will not harm them. I let the carpet try to dry a little while before I let them back into the house. They wonder what happened but I am at ease knowing that it is not harmful to them.
I was very pleased with the service that Ben and Imil provided. My carpet in the bedrooms was really bad in the traffic areas because of the chemicals left in the carpet from previous cleanings. And, within 2weeks, it was dirty again. They weren't able to get all of the dirt up in one cleaning, but I am confident they will be able to the next time. It's amazing how much better it looks and feels now.
I love your service and will definitely will call you next time my carpet needs cleaning.
Professionalism
arrived on time
The services was done on time as advertised
Met expectations
You do it right. Our carpets are as close to new looking as a 20 year old Berber can be but they look great. We won't have to buy new carpet to sell our house because these are just fine thanks to Zerorez. Best money we have spent in fixing up our house to sell. Tony came even though it was late and worked like we were his first customers. Give that man a raise!
Floors (carpet and lino) are spectacularly clean! Technician was prompt and gave us a 20-minute "head-up" prior to arrival which was greatly appreciated considering we work full time. KUDOS for providing a great service at a reasonable price with an extraordinary employee (Brandon)!
I like that its Safe for pets. AND Altho it removes the odors, it leaves no masking perfume-like smell. That's important to me also.
When St___n_y Stea___er cleaned my carpets, it was frayed in 2 spots by the stairs, and left behind a strong smell- not perfumery - almost like a hospital or retirement home smell. Yuck. Also triggered my asthma.
Not ZeroRez. It not only looked great, but it smelled.. just clean. Like fresh from the washer/laundry clean.
I will DEFINATELY use them again in the future.
the fresh feeling after you are done. Other carpet cleaners leave residues that I can smell. And my dog , Bear, smells them too and doesnt even want to sit on the rug. the spot removal is as good as it gets. promptness and advance communication when the technician is on his way. Tony did a wonderful job on my old and heavily stained carpeting
Bob Last name removed
I love the fact that you use alkaline water and no soap. My carpet came out very clean and I'm very happy with the results. Also, Roy was an excellent technician. Very likable and did a great job! I will definitely call to use you all again.
Fast& clean
Andrew was so nice and suggested what he thought we would truly need. We had a lot of pet damage and he not only got 99% of it up, our house didn't smell like urine when it was drying. He was fast and professional. I love the way my carpets look now.