based on 35978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Brent was "the best"! The service was excellent, Brent went above and beyong the service I expected. The carpet hasn't look this good since it was new!
We still have a smell of urin in the rug even though we paid extra for the solution that was suppose to neutralize the odor.
Prompt - thorough and pleasant to work with
Efficient products that got rid of most of the stains that was in our carpets. Ray was fantastic, friendly and professional. I recommended Ray to all my friends and family.
We were very pleased our carpets got so clean and that dry time was kept to a minimum. The technician was friendly yet professional. We were impressed that he explained the process and did a demo on a stain before giving us a price. We loved the integration of technology allowing us to book online and for pricing and payment to be processed on a cell phone.
The job was done outstanding, I will always call Zerorez for our carpet service.
Your technician Dave was very professional paying special attention to protect all of the corners of the walls in the house as he brought in the necessary hoses to complete the job.
there are still small stains scattered. i was not here when the carpets were cleaned, my husband was. if the tech spent as much time cleaning my carpets as he spent telling me how to take care of them they should have been spotless. the price was right but i guess you get what you pay for. sorry i wouldn't recommend you to my friends.
I had a large, thick shag-like rug in Ivory (big mistake) that had some pretty tough staining from shoe dirt on it. We had it cleaned once before by comany 'X' with so-so results. However this time, with little expectation of hope to get it clean, and it's next stop being tossed out, Zerorez gave it new life. Looks brand new.
Fast, efficient
The phone staff was very courteous and helpful. The gentleman who did the actual cleaning was very professional and friendly. I felt very comfortable having him in my home. The carpets looked great and there was no offensive odor left behind. It did take longer for them to dry than I expected but that was my only negative to the process.
Quick service. quick dry, no residue
one time service courteous tech
My carpet looks great,technician, Bob, got out spots we have been hating for months.
Your clean up is tops
Technician (Roy)was GREAT (professional, friendly, knowledgeable). Carpets look fantastic.
Will wait and see but with no rez left in the carpet it should stay cleaner for a longer time.
Good, honest people who do the job they say they do, on time, professionally. No shady upscales. Good b'ness.
I requested a paper reciept for the carpets cleaned and still haven't recieved one.
The tech said he would email one .
Your carpet clearners are very good and helpful. I've been a customers for a number of years and won't use anyone else. I do have one request. If you are running a special let people know that the cleaning time is limited. Thank you.
THE YOUNG MAN THAT DID THE CLEANING WAS VERY CLEAN AND POLITE DID AN EX. JOB
The tech did an outstanding job. The carpet was left extremely clean and soft.
No residue left on carpets. Pleasant and professional service people.
I had the downstairs done in October and was thrilled with the quality of the cleaning by Zerorez. This time I was able to get the upstairs and a couch done. The quality is wonderful. The house smells fresh and clean. The technician was the same both times and he was exceptional. He did an excellent time and took great care as to not damage anything in my house. P.S. I have allergies so Zerorez is the only way to clean!
Of all the carpet cleaning companies I have ever used, I like yours the best. I like the way the carpet looks and feels after cleaning. I like the fact that you don't use chemicals on the carpet.
The carpet feels soft and the smell clean. Thank you
Non chemical cleaning. Excellent customer service. Driver/operator (Ray)called to say he was on his way.
liked the fact it's not soap, and am very pleased with the outcome of the carpet. the tech was very nice and explained everything thoroughly. will call back to have my two bdrms and den done shortly. Thanks again.
Brett was very knowledgeable and helpful. I also was pleased that no harsh chemicals were used in the process.
Your tec's name was Ray. He did a better job this time than either of the last 3 times we used Zerorez. Ray worked with us on the tough spots on the long shag rug. We have suggested others in the neighborhood.