based on 39993 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service in which this survey is based on was our counter tile cleaning. We were told that you could make them look brand new, however, when the serviceman came and cleansed them they looked no different at all. We spend $112.00 on this service and I could have done a better job with a toothbrush and soft scrub, we were very disappointed. Although I will not use Zerorez for this services again I will continue to use your carpet cleaning services as I feel that you are superior to other companies. And, I would recommend Zerorez for the carpet cleaning just not the counter top tile cleaning. Thank you, Name removed
Uses no soap product.
The rug technician was polite and very knowledgeable
Kamil, did a wonderful job I already gave a card to my friend. Thank you so much
Clean well --few chemicals. Very pleasant technician.
The technician was superior !!! He took the time to explain how and why your services work, and did an outstanding job !!!
I am SOLD on Zerorez. !!!
The associates were very professional and worked with me to get me the best deal!
(Andrew)the person who cleaned the rugs was very polite and answered questions. He went about cleaning the rugs quietly and efficiently.
Your service is excellent, and the people you have to do the job are class one people. We appreciate the after affects that the carpet is always fresh and clean for a long time. Must be the products you use because they sure work on our busy carpet and it lasts.
The carpet dried faster and looks good.
OVERALL PLEASE WITH PRODUCT AND SERVICE -- SPECIALLY RAPID DRY TIME.
Our technician Jerod was awesome. He shared some great tips regarding the type of carpet we have in our home & even though he wasn't sure about getting some deep-seated stains cleared he did a great job. He was very punctual, pleasant and did an excellent job. When it's time to clean our carpets again, we'll be calling you! Thanks so much and I will be recommending you to our friends for sure!
Everything smells great after the work is done.
I like the fact that you don't use harsh chemicals to clean. It is a bit vague as to what your "secret patented formula" is, and I hope in the future you'll be able to tell your customers exactly what it is that you use. This is coming from someone who only uses baking soda and vinegar to clean with, but I feel like more and more people want to get away from chemicals that cause who knows what kind of harm to our bodies and environment. I do appreciate the steps your company has taken though, and Anthony was very friendly and knowledgable!
Ben was very friendly and professional and your carpet service as usual, were great!
Carpets look great. Even the high traffic areas that were really dirty.
The cleaning method is very effective. I've used Zerorez twice, both times the service tech was friendly and very professional. They did an amazing job and I will not use anyone else.
Excellent cleaning job.
Tech was personable , honest and very knowledgeable.
They quoted us a price to get urine smell out of three areas if our carpet. Service guy does upstairs in thirty minutes and says that we didn't need a pet treatment and the carpet is not too bad. Carpet dried and the urine smell was worse and was charged for the pet treatment we never got. We complained and they sent out the technician. We got into it over a $90 pet treatment that he said wasn't included in the original price. He rewashed the spots and wouldn't give us the pet treatment that we were quoted. Long story short urine smell is still there and we are done with Zero Rez.
Friendly efficient staff that are good at what they do.
The end result! Clean tile and carpet!
Excellent service!
Time was taken to perform a great job.
Thank you
Carpets and floors looked great. The technician was on time, pleasant and very efficient.
Very good cleaning results and very friendly people.
No chemicals, the returned phone calls timely, the technician showed up at the beginning of the 5-hour window, took time to explain everything, he was very nice, was efficient and quick. Good deal too!
My floors were scratched.
Carpets came clean and no odor
Very quick appointment set up. Nice people. Good job cleaning. Thank u
Your Rep. Tony Lambright was extremely helpful and took care of the situation that was left by the previous rep. The stain is gone, the rough area is now soft and we are satisfied. Tony has excellent customer service and people skills. I would highly recommend zerorez to my friends and business associates on the condition that Tony would be the one servicing them. David and Terrie Knell
Always do a great job.