based on 39668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
no smell,on time, very clean carpet and professional staff
I understand the water procedure. Could it possibly be a drying mechanism that would take the wetness away from the carpets to dry quicker than six hours?
My carpet is almost 20 years old and light gray. Other carpet cleaning companies have done good jobs with it but it seemed to get dirty quickly after their cleaning. When Zerorez cleaned it it looks like new. It looks bright, feels clean and fluffy and the clean lasted.
That the carpeting drys fast. We both feel the carpeting should have been raked while it was still wet. Even after Anthony came by this Tuesday and raked the carpeting, you can still see lines in it from when he was here on Jan. 11th. We will request that the carpeting be raked while it is still wet the next time we have you come out. We never had these lines when we had it done back in Nov. of 2012.
Good clean, no residue
I like the associate (Arthur) who was very professional, very clean, and extremely polite. I like the product, as it cleans and I was able ro replace the chairs drying overnight. The equipment was first class. Thanks Zerorez
It is wonderful to walk on the carpet without any residue after being cleaned and dry.
There are no chemicals used so it's safe around kids and doesn't leave a residue or a bad smell. I also love that it dries quickly and stays clean for a long time.
I have already recommended Zerorez to a friend. The service was prompt and very efficient. This my third time for using Zerorezn and it will NOT be my last.
Great job
No soap used and employee's are very considerate
The best part of your service was your Employee Anthony. Has customer service was outstanding.
Thank you Anthony
Jason cleaned our carpets. He was great. He worked very fast, and removed all of the stains. The carpet dried a lot faster this time too.
Technician was great, the carpets look better than when we moved in without all the chemical odors. I will definitely use Zerorez agin.
Your one man did an excellent job, but I think perhaps if you hired one more, even at minimum wage, it would offer greater capabilities and maybe even help you lower prices.
Your product, as is, is superior to competition, but being on fixed income it's hard for me to afford.
There is some confusion among your people about the expected charges. I will be happy to explain if somebody from management calls me...if you really care.
Carpet looks great. Great service.
Safe and healthy! Very professional technicians! Thank you!
Both outstanding
Fast and courteous service.
My carpets stay clean longer!
The carpets look great! The staff was friendly, informative, and helpful once on site.
My house felt clean when you finished and there was no odor of dampness
Technicians are always friendly and seem to be more experienced than other companies. I have had my carpets cleaned numerous times by Zerorez and your work is always great.
Cleans carpet well
You came out and redid a room for free just because I wasn't totally satisfied. Amazing customer service, the best I have ever dealt with, and great job on the cleaning. Very happy with the final result.
Great tech and service. Only complaint is the edges could have used a little more attention.
We have now had our ducts cleaned, tile done, and now carpet. The Technicians were friendly and did a good job.
No soap. You do a good cleaning process.
One the carpets look great. Two Anthony Olmstead the technician was informative and knowledgeable. Three It is so nice to here some who works for a company speak so highly of the company and his employers. Four Anthony was fast efficient and friendly. Your company is well represented by Anthony. I will gladly tell my friends about Zerorez.
Didnt like all the "add on","upcharges" that seemed arbitrarally priced,