based on 35856 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
im always very happy with the resuults i shall recomend and use zerorez again
in fact im going to do my stairwell next time thanx again for a job well done
Name removed
You get the stains out. Stains other cleaners leave behind.
the carpets are cleaner than in the past by others
products are organic.
Your staff was kind and explained what exactly their plan was in cleaning our carpet.
He is young but has great customer service abilities. He also showed he has allot of knowledge in carpet cleaning.
Your powerful steam cleaner left my carpets drier than previous steam cleaners.
The most important aspect of your service is that you do not use soap in your cleaning solution. I sat and watched your representative mix and spray the solution on my carpet and it was clear, no odor, no residue, nothing but water and chemicals to clean my carpet, and it was beautifully clean. I have a very light, almost white carpet and it looks better than the day I moved in. I will definitely call Zerorez again and will highly recommend it to all my friends and family. Thank you for a truly professional job and a very pleasant and well trained technician.
Reminder call,punctual arrival,thorough work.
Friendly staff and clean carpet!
Professional, friendly, informative technicians. Met my cleaning needs! Have told friends about your company. First name removed
The cleaning technique. Carpets look like new and dry in a matter of hours. Your staff is very courteous and they aim to please.
did a nice job, very professional
Friendly staff and excellent work! Thanks so much!
Completely got rid of urine stains from my two little dogs. FABULOUS!!!
The results of the cleaning, quick dry and the courtesy and attitude of the service people.
In this instance I was disappointed however, as I had requested the young man who cleaned the carpets last time as he is an expert in repair and I have a repair job to be done. When I asked what happened to my request I was told there was no note of same. NOT SOI have NO complaint with the young man who did clean the carpets...he was very respectful and courteous.
Great work, excellent results. Carpets never looked better after a cleaning
The cleaner was good about spot cleaning first, and was willing to add a couple of extra services. Was on time, too.
Great technician, that worked hard and was very professional. The carpet turned out great..
can't think of anything
Carpets come really clean and stains don't come back. Service folks have all been very professional and courteous.
Doug did an excellent job and in a timely manner. We are very pleased with the outcome.
Simple. Carpets are clean. The employee (RAY) was very knowledgeable and friendly.
Like the fact that you can take care of more than just rugs (i.e. chairs and other furniture).
Quick in and out, quick dry--4hrs--upfront honesty about not being able to get out all the spots. The only bad was the spot treatment cost more than the whole rest of the cleaning--105.00 to treat and 99.95 for the rest of it.
Your cleaning teams are great. Very polite, helpful and respectful of our home. Cleaning is great, rugs look wonderful and are soft when dry, not crunchy like other cleaning companies. We will only use Zerorez in our home and recommend your company always.
The thoroughness of the procedure. In do not believe there is another company available that can meet the standards and results of Zerorez, and Roy Crew's workmanship is impeccable. He is conscientious and meets his responsibilty with the customer and the company with integrity.
Great job. Carpet looks new.
The carpet cleaning I had was a huge success. Your men were very professional and very knowledgable about your products. All in all, a wonderful experience.
professionalism, thoroughness, very clean and fresh, got out stubborn stains,no hard sell on "extra" services
Professional, execellent quality, very timely, courteous. This covers Brett the young man that showed up and did our cleaning. I have had my carpets cleaned hundreds of times in my life, most workers show up in blue jeans, tee shirt with equiptment that needs cleaning and repair. Not Zerorez, it fact everything that I saw was 180 degrees different. Clean equiptment that worked, no water leaking and running into the driveway and down the street. This was my first experience using Zerorez and you can bet it will not be my last. Very impressive.
Sincerly,
Roy A. Last name removed (a very happy customer)
Pricing too expensive. I did not like the $99.00 special for 3 rooms to get you in my door and then in order to get a good carpet cleaning for my entire house the price skyrocketed. I have had many carpet cleaning companies do just as good if not better of a job for 1/2 the cost