based on 39667 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am pleased with the outcome of your cleaning service however, I can not give you a response the next day until I can have a chance to see how it is after we walk on it for awhile.
I have recommended your services to a neighbor in our complex who has scheduled the service.
The name says it all....I love not having residue left over on and under my carpet!
Because my carpets look phenomenal for a long long time. I always request Roy as my technician and he does an exemplary job plus is very pleasant to boot.
Scheduling when you tell someone a time frame be more accurate. You gave me a time of 1 - 6 at 5 I called to find out you close at 5, so why would you schedule for a hour after you close. The technician called at 5:05 said he was on the way, got here at 5:30, that is in the window but ridiculous. Most people plan diner between 5 - 6, so now you have a wet carpet for the next 3 - 4 hours and can't start dinner until after he leaves. The technician explained why he was so late, he went back and forth from the East side of town to the North twice, now that's a scheduling problem. You would think you have technicians staying in one area to make it more efficient to you and the customer and make the window time maybe 3 - 4 hours or less and not past 5PM. He did a good job although I asked him to go back over a couple spots. I would recommend but I will also tell people about the wait time.
Pet friendly, quick dry and smells so good. Tech's are polite and very professional.
Dries fast, no chemical smell or residue.
I don't like being charged for pet treatment. It should be part of the basic service.
We were VERY pleased with the out come!!! My carpets look like new, and all the stains came out!!!
The carpets aren't soaked after cleaning. The fresh smell is amazing, your technician Roy is awesome and we wouldn't let anyone clean our carpets but him. The stains he is able to remove makes your carpets appear new.
Every time I recommend your company I am not sorry you do a great job! This time I called for myself and Andrew did a fabulous job! I will only use your company and request Andrew!
I like it but it takes too long to dry almost 24 hours
Help move some furniture.
Fair pricing. Good job! Actually dries faster and softer than others as advertised.
The fact that you use no chemicals.
Great service. Wonderful product.
My carpets do not feel crunchy after being cleaned and walked on. My carpets smell fresh and clean.
Quick service and very clean. My old carriers look new again. No bad smell or harsh chemicals. It was dry in 4 hours
I liked everything, the very clean look, and NO residue- even better than last time! And that's hard to do!
The products work. Have been unhappy before finding you. Thanks.
Did a very good job, my carpets look amazing.
Your staff is always very friendly, professional and accommodating. Your prices are fair and you give a great coupon once or twice a year for your customers and sales all through the year. Your staff knows their business and does a great job and are fast. The product itself is great. No chemicals, dries fast and the carpets look and stay great looking; like brand new. I wouldn't use anyone else and I tell all our family, friends and neighbors.
You guys are the best!!!!!!!!
The carpets look worse a week later than they did before they were cleaned. The technician was incredibly fast in his cleaning, too fast I think. We have used Zerorez before and were happy with the results, but not this time around. Prior to the cleaning I wanted to mark a;; the worst spots, but the technician said that wasn't necessary, that he would take care of it. I don't think he did anything different with the spots than with the rest of the carpet (not sure if this is just the way you do it). I am concerned also that even though we paid for the Stainmaster, it doesn't seem to have been applied thoroughly as water doesn't bead off the way it did prior to the cleaning. Very disappointed. Should have saved $380 and left the floors "dirty" because they looked better!
My technician was very professional and did a great job!
Your employees are exceptional brand representatives. They are always polite, knowledgeable, and thorough.
Great job in cleaning. Tech Andrew Gulliford seemed very knowledgeable about carpets. He was very nice.
Zerorez got our dirty rugs clean; no other service has been able to do that! There is no choking aroma left behind in the air. The people are friendly and hard working. We appreciate their honesty.
Attention to detail and protection of customer property.
On time and polite service man as well as green products.
Our carpets look good after the cleaning
Excellent service, very efficient workers.