based on 39590 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very professional
The (2) rooms that were the least bit dirty I was disappointed with the most. I have spoke with a manager and am requesting my carpets be checked and redone in spots.
price and quality
my service tech Ben was on time. he was clean and polite....he explained the process and gave me a fair estimate. Ben worked hard and got the job done quickly.
Did a good job
Please let people know in advance of their appointment that any tips for service have to be cash only.
You standby your service and correct any problems.
Your customer service is very good.Employee Anthony very nice and good at his job
Technician was courteous, results were fantastic, but the number one positive thing regarding my entire experience was that there was no additional charges/upsale as with almost all other carpet cleaning companies. I have three rental units and will be sure to use Zerorez again!
The quality of work and the professionalism of the Tech, Andrew was appreciated by my wife and me.
Fast appointment, technician on time, very polite and professional.
The technician called and was able to be at my house early! He was polite and did a thorough job. The carpet looks great and smells clean!
Your employees are always kind and professional. Your method of cleaning aways makes our carpets look great. I appreciate that strong and toxic chamicals are not used, as we have pets and also because I walk barefoot on our carpet all the time. Thnak you!
Product does such a good job of getting our carpets clean.
very happy with your service and professionalism
i like how clean my carpets are
green products. helpful info from technician
The service was wonderful, great customer service. I had a bit of a issue over the prices of some of the services. The issue was resolved in a timely manner. And I was very pleased with the customer service. I will use your company again.
The professionalism by the workers and their appearance. They were very prompt for the appointment and went about the cleaning as soon as the showed up. Excellent job on the carpenting.
It did not flare my allergies. Brandon was friendly, knowledgeable, and got more out of my carpet than I thought was possible. It looks fabulous! We will have you come back to do the rest of the house when we are ready!
The rug feels clean and not stiff and sticky
The rug looks fantastic and is odorless. The serviceman that has come is great. He calls beforehand and is always very nice!
The carpets were clean and just as important Andrew and Danny were extremely professional and friendly.
I was mostly pleased with the service, progress and results I initially saw. I thought this is going to be great. The carpet seemed to come out nice with the exception of a couple of stains that I understood may not come out. However as the tile dried and I was able to inspect it I noticed a couple of spots that I ended up cleaning on my hands and knees. I have seen my wife do a better job with baking soda and hydrogen peroxide. For the cost I expected more.
The pre pet stain remover really works. It also sanitizes. There is no smell from cleaning fluids as the carpet is drying and afterwards.
So far so good ,see you in a few months
Everything was explained to us about the process, our carpet, the pricing, and alternatives that we may choose. Andrew, the technician, pointed out a place in the carpet next to the tile which was beginning to fray and loosen. I told Andrew that we had noticed that area but had been planning on replacing the entire carpet sometime in the future. He told me that it was repairable and he had the tools to make that happen. I told him to try it and was pleasantly surprised when I saw the results. Now we can put off buying new carpet for awhile longer. The cleaning of the carpet went quickly. We were very satisfied with the results. When friends ask me about carpet cleaning I will definitely recommend Andrew and Zerorez.
remove more water from rug - stayed wet too long.
Good customer service.
Carpets look great.
Andrew G and the other technician ....sorry I don't remember his name...were friendly and efficient.
Quick friendly service. Very professional