based on 36799 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Products didn't smell like there is a chemical smell left after shampooing the carpets
It’s always nice to have the carpets get cleaned while not having them be soaked like other companies.
The associate was very informative and nice. I also love that there isn't harsh chemicals.
Great service and excellent results. Theo was very professional and courteous. My carpet looks new again. Thank you.
I like the ease of getting appointments, the on time service and the price and short time it takes to dry.
The technician was informative and professional. I could see the difference in my area rugs immediately. A job well done!
easy dry
they care about keeping customers happy and healthy with the process they do on the carpets. customer service with the cleaner makes you feel secure you are getting only the best and better than any other company
Carpets look like new, will be calling again down the road.
Be sure all surfaces are cleaned. 🙂
No smell, cleaned up pet stains well, friendly thorough service.
I love their service quick and clean fast drying
The guy that cleaned our carpets was awesome. He was friendly, informative, and talked me through the prices before starting. He was very transparent and took the time to stop between rooms to double check that the carpet looked like I needed. He gave me cleaning tips and made sure I was careful not to trip on the hoses or slipped on wet tile. NICE JOB!
Thoroughness, reliability
Service tech seemed to rush and not do a thorough job. Carpet left not looking so great.
Have been using Zerorez for years. Love their service and expertise. They always do a great Job 👏🏻 Zach and Zayne were outstanding. Very happy with the cleaning of our air ducts and carpets.
The shop assistant manager was wondering if you were going to come back to finish the job because she was confused why it was left such a mess with a sloppy mop job that she could've done better herself and the floor would've have been cleaner if she mopped it. I'm confused too because I thought for the price I approved the quote so we could have clean floors and they are not clean. I didn't think you were tring to sell me on more cleaning but that's what I was told by our shop manager. I'm very disappointed and wouldn't recommend you to anybody else if this is how you quote jobs and deliver such poor service.
Tracy showed up on time. Got right to work and did a great job.
Steven was the absolute best. What I like about Zerorez is the product speaks for itself but the people that do the work are the best around. You just can't beat that kind of combination.
everything
Sorry the cleaning was not good.
We liked the technician and his work efforts
Steve was absolutely fabulous. He has done work for me before with you guys and I really really like him.
I had two very stubborn stains, one was coffee, the other was a bunch of fruit that had fallen and it appeared to stain the white carpeting and he worked on it with a few different chemicals and managed to get it out it looks great!
Thanks!
Pretreatment stains a bit better.
Steve and Ethan were efficient and communicated throughout the entire process. Plus they left our carpets looking brand new!
carpet is like new again in a short amount of time with a well-knowledgable representative doing the work.
I was not as satisfied this time as I have been in the past.
Good
great customer service, on time, polite, confident in there service, great technicians