based on 36799 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We were originally quoted $197
When the invoice printed it was $317
This is the only thing I don’t like about Zero Rez the add ons and there were small patches of carpet that was cleaned, I felt the original quote was reasonable, but not the final.
And I see from Yelp I am not alone..
My carpets look good now but the stairs did not come out completely clean.. there is shading on the edges..
Wil G and associate did a great job cleaning floor and carpet. Couldn't expect better service! thank you!! fine folks, Leah
I have had our carpets cleaned by Zero Tree several times, always great service, clean carpets. The this time, the cleaning was awful. The carpets were DIRTY after they left. I went over the carpet with my Bissel , and the water was jet black and notably cleaner. I even saved a jug of the bad water. I have been thinking about what to do, and how to answer this evaluation for quite a bit. I did not want to unfairly give a rating without giving them a chance to talk about the issue. I I seldom do evaluations. After a few weeks, I finally called Zerorex to discuss and the answer was I waited too long to complain. I was out of luck, dirty carpets and all. So, do not expect to get clean carpets, and if you do, make sure you complain right away. But better yet, get someone else to do your carpets.
Value, friendly team members, quality service.
Yes Richie did a very good job in cleaning our carpet.... we will recommend your company to our friends.... thank you .
Carpets look and smell amazing. Jess, the technician was courteous, respectful, and helpful
Great service. Great results.
All stains came out of the carpet. Your company came on time and very professional.
My carpets DO NOT look like they had just been cleaned. Not the fresh look I was hoping for, and received my first time using Zerorez. The few stains I had, which I pointed out, are still visible.
I called and spoke with an agent, now waiting for a call from a manager.
Hopefully we can get this resolved.
I chose to use Zerorez again because I was pleased with their work the first time.. Very disappointed this time.
Staff and results
Friendly, knowledgeable and speedy technicians. Arrived on time and didn't waste any time in completing the job. Ron & Mary Ann
Very professional.
Clean, no residue, good price.
Loved Steve, the tech.
I am still astonished how good my carpets came out. They were quite terrible looking before, and now they are beautiful and clean again. Ricky did such a good job and he was so polite, too! Very happy customer here. Will be calling again in the future.
We have used Zerorez for about 8 years now and have never been disappointed with the quality of work and the friendliness of the technicians.
Do not use soap
Quick turnaround time for appointment. Great customer service, prompt, and knowledgeable technician.
Service was quick and efficient! Completely recommend!!! He did a great job too.
Reasonable price, GREAT TECHNICIAN. My carpet looks great!
Very courteous and thorough
Thanks for the great job! The carpets look new! Need to schedule another appointment to do the upstairs.
Kanoa did a great job.
Joe did a fantastic job! He was friendly, courteous, and professional. He was able to lift stains that I worries about.
Excellent service. On time, great job, great technician (Major is the best) and I would definitely use them again, and highly recommend them!!!!!
Great products and services?
Steven was very personable and knowledgeable about the product.
No weird smell or residue. My carpet looked new and the dry time was less than 3 hours.
Daniel L was our tech for our very large house that had a lot of pee and stains from all the rescues we have taken in. He was wonderful, no smells and carpet look great.He really knows what he is doing.Heads up Zerorez if I still owned my business and was not retired I would try to steel Daniel away from you. Thanks Daniel. Sharon and Kathie
We are very happy with the entire process from booking to the completed job
They are prompt, they listen well and they use clean, hot water without soap.