based on 36799 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
JESSE was very professional and knowledgeable about the service and the chemicals used. He did an incredible job on the white carpets. He is the best. Thank you Jesse.
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I hired your company to clean and remove dog urine odor from the carpet of the house I just purchased, and I was reassured your treatment would remedy "99%" of the problem. Granted, there is a one percent range that cannot be remedied. However, dog urine odor is far greater than one percent.
The first technician who performed the carpet treatment reassured me that I would no longer smell the odor even immediately after completion of the job. He was very confident your process would solve “99%” of the issue. I came back the next day after allowing the carpet to dry overnight, and I could not detect a change in the odor of the carpet. I called the Zerorez office and spoke to a rep who told me I would have to allow them an opportunity to apply a second treatment, and if that didn’t resolve the issue, the matter would be elevated to management.
The second technician who performed the carpet treatment just two days later also reassured me that his carpet treatment would remedy any remaining odor the first tech did not remove. He was also highly confident and said I “should not” smell the odor again. After allowing the carpet to dry overnight, I again went around every treated room to determine if I could smell dog urine in the carpet, and yes I smelled it. I sent an email and received a response from Brad who stated “Just wanted to let you know that our process isn't a guaranteed solution for removing urine odor.” So, who spoke the truth? The two techs who reassured me I would no longer smell the dog urine odor, or Brad?
I responded to Brad and asked what he could do for me based on the company statement “If you’re not completely and thoroughly satisfied with any aspect of your Zerorez service experience, please call us at Phone number removed so we can make it right.” Well, two days later I have not heard back from anybody at Zerorez. Apparently, they would like me (and the matter) to just go away. I paid $800 for the treatment, I’m dissatisfied, and Zerorez has not lived up to what they so proudly exclaim “High five! Your home is cleaner and healthier.”
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Fabric blinds were not cleaned to my liking. Did not come back looking clean!
Had them cleaned before & came back fabulous. Sadly, that person retired.
You arrived on time, everything was clearly explained to us, and we were extremely pleased with the results. We will definitely recommend you to all our friends.
Easy to book and Tracy was great!
The service man that came was so friendly, and did a fantastic job. He called ahead to say he was on his way, and was done in a timely manner.
The technician did a great job in addressing high traffic areas and getting the stains out of the carpet.
Did what they said they would do
Excellent work and very professional people
Excellent cleaning service!
Quick service, friendly staff, excellent work!
I was originally booking the 3 room special on the website but had questions about unmentioned areas like bathtub and shower. i called and the rep was unable to give me an estimate but said tech would quote on site. When he arrived was friendly and professional and gave good quote for those 3 areas. i wasnt sure if my open concept living area was one room. He said was 2 so i wanted to add another room for the 35$ special as quoted on the website. he refused saying that did not apply even though still listed. he said $52. So was much more than expected. The other big let down was that the bathtubs and shower didnt even look hardly any better. even the bar soap scum where the soap was which was fairly new, didnt come off. so a wase of $45 for those areas. Also a spot in my hall about 2x2 that i pointed out before he started didnt come clean at all. it was a food spill that collected dirt. im sure i could scrub it out w a little soap and a towel. the other thing was the main walkway in the living room. After he went over it, i asked if that was the best it would look as it looked the same. He said could go over it again. That didnt help. Zerorez has come before and the results were much better last time. Not sure what has changed. our rugs were not really dirty to begin with as we dont wear shoes in the house. Also took about 11 hours to dry not 4-6 i was told. All in all it was about an 80% waste of time and money as the main things i wanted done looked the same. the rest was just part of the special. Doubt i would use again or recommend.
Service personnel. Ricky was great, answered all of our questions and worked efficiently.
Did a great job in our home.
We love Zerorez! We've been customers for many years. We brag on your company all the time!
Daniel was amazing! He did an AWESOME JOB!
Thank you!!!
An area was treated for pet urine and it wasn't entirely removed after pretreating and letting it dry. I paid WAY TOO much money to have that be the case and im extremely disappointed!!!
Service was very good. Steven explained thoroughly the process and floors were cleaned without a great deal of water.
Soapy residue stained my kitchen grout! Carpet doesn’t look any cleaner.
Responsive, professional, great follow-up, fair pricing
I loved that the Technician was on time and got right to work.
The carpet look great once he finished and it was dry within that day.
Finally it was very inexpensive as will.
I loved the service.
Jack did a great job especially on the couch he took his time and did a very thorough cleaning!!
Great service and excellent work
Great prices and specials and John did a fantastic job on cleaning the carpets! He is such a nice person - great personality and hard worker!
Used them for years. Carpet dries quickly and feels clean
Friendly, fast and knowledgeable
The technician took his time and did a great job.
Very thorough cleaning and the product used smelled pleasant.
Technician was straight, honest and professional.
Let customer know the cost of a synthetic rug is more than carpet. I felt bait and switched
Amazing job. My technician is great. He takes the time to explain everything to me. My carpets look great!
The employee that came out was AWESOME!!!!
Our carpets looks and smell great!