based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, professional service. Beautiful carpet
Quality of service and the skill and knowledge of the technician.
on time, friendly, gets the job done
Jayden was on time and professional. He did a great job, I could tell he really worked hard to get my carpets clean. I was very happy with the results and will recommend Zerorez in the future.
Thank you!
Are precise and dedicated to getting the job done right
Great technician, Great service and great price!
Fast and easy, great service
Steve came at my request and did a great job cleaning the traffic areas of my carpet that was poorly done by the first tech yesterday.
I am a very committed customer of Zerorez because of the quality services performed.
Zerorez is by far the #1 choice for top quality results in carpet and tile cleaning. I have used them multiple times and have been always extremely happy with results! Highly recommend requesting Will Guevara at Zerorez Vegas office (702) Phone number removed as your technician. Will is extremely knowledgeable and works closely with you to understand your needs. He’s very professional, friendly and is A+ in support.
I love the communication in the beginning. The easy booking, the people who come and look over your needs and go in to detail of what they have to offer and let you pick with no pressure.
It is quick and the products smell so good. Your carpets look fresh immediately after.
Great customer service and great employees.
Rug looked great & the Tech was very good.
Steve did a great job showed up on time. Job was done well we are very happy. We will use them again.
Your products clean extremely well and your staff are professional and hard working!
Technician was great. Knew what was needed and did a great job.
When the technician left, there were still some wet spots which I thought were to be expected. When they dried however, they were made up of sticky resin that we had to clean up.
I also thought your pricing makes no sense. You advertise a special of 300 sf for $200. I only needed about 150 sf of tile cleaned. How much did that save me for only needing half the square footage done?
About $16.
Ridiculous.
Arrived on time. Thorough job. Knowledgeable tech with lots of cleaning options. Dries super quick. Great results.
The technician was on time, very courteous and did a great job! This is my second time using this company. I've been very pleased with the service both times!
Very fast and efficient.
Zerorez’s technician - Jayden Hoskins - arrived as scheduled AND did an outstanding job cleaning our floor tile and sealing same. We will definitely ask for him for future work.
Great technicians. Rugs get clean from lots of biologic issues (pets). Use the appropriate add ons. Service is quick, techs are polite and knowledgeable.
Quality of work and the service is wonderful,
The carpet seems clean but not soft at all. Not even 24h after the cleaning it looks and feels the same way as before. I don’t see and feel any different from the cleaning. I was expecting something else after paying more than $400.
I typically use Zerorez carpet cleaning twice a year. I have area rugs, which they do for a great price. They're quick, timely, friendly and clean up afterwards.
On your scale, a 5 is doing what you were hired to do - nothing more, nothing les. Anything above and beyond what was promised gets a higher rating. Anything that does not meet promises gets a lower rating. This is common sense. I don't know why you are disappointed with my rating.
Making the appointment was fairly simple. The first technician who arrived to clean the carpet couldn't do the job because his equipment broke down. A second tech showed up a bit later while another appointment was also doing work at my home. That was inconvenient, but your tech and the other company's tech worked together to get their respective jobs done. The result of the cleaning is less than expected because all of the markings from where the previous owner's furniture was positioned can still be seen. The tech told me you don't get these marking out. I got them out with a clothing steamer! Both of your technicians who showed up handled the equipment breakdown professionally and were courteous. After the job was done, you called me to ask if I wanted to proceed with scheduling the carpet cleaning! I had to tell the girl that the work was already done.
Great personnel.
Great equipment
Quality service
Respectful of property.
Excellent work and outcome
Zerorez does an amazing job dries quickly they are in and out
Great professional service very happy with Zerorez
Very professional. did a great job and got most of the dirt up. Rugs look new again.
on time and very through.