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based on 28903 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They work . Very pleased with Kendall. Give him a raise because he represents your company well ! Thank you
On time and good job
I left a message with a request to set up service on a quarterly basis and provided my name, phone number and address in that message. I repeated my phone number twice and asked you to call that number to set up the service but instead you called my daughter's phone number...she did set up the original appointment but my voicemail asked for you to call me directly....very disappointed your company was not able to follow instructions. Listen to the message again and call the number.
Austin was very professional and enthusiastic about his job.
Better than expected
Nick did a great job. He was training someone and did awesome, so thorough. Very respectable.
Our Technician, Andrew Greer, was fantastic. Very personable and professional. He thoroughly explained the process and happily answered all our questions. He did a terrific job cleaning our carpets and we were thrilled with the results.
Explain what can and cannot be done.
Only disappointment, was I did not hear back about quote on tile.
Very professional.
Professional, fast service.
Jacob was excellent. He called 30 mins before arriving to let me you when he would be at our home. He was polite, professional and did great work. I give him 5 stars out of 5.
Service was superb. Dale was our service tech and he did an outstanding job - he explained every step to us and performed all of the contracted work flawlessly. The carpet and tiles look fantastic.
Carpets go from dirty to clean, fantastic!
Priced right. Up to date equipment.
Great service and great results.
I have zero complaints about my service! I had scheduled a window from 11-2 and wasn't sure when the tech would arrive. Thankfully, he was able to arrive just after 11, and service was completed by 1 p.m. The floors look and feel great and dried quickly! I will use them again in a year when I need another service!
When you clean, it is done professionally and with less dampness and the stains do not appear to return like with other cleaners.
A very good experience , Andrew was very eager to do a good job and he did.
fast drying time
Professionalism
On time and carpet feels cleaner.
Great service. Called and asked if he could come early which worked out perfectly. Very polite and didn’t push on the up sell
The customer service at Zerorez was a breath of fresh air in and of itself. When I initially called to schedule our cleaning, the lady on the phone was super courteous and honest. She didn’t try to sell me anything I didn’t need and made sure I fully benefited from current promotions. Plus, she was able to schedule a cleaning the very next day to boot! The technicians who came out to my house made sure to call in advance and, from that short interaction, I could tell they were going to be super pleasant. They arrived within the quoted timeframe (which hardly ever happens when you have a company come out to your house), had smiles on their faces, were super enthused to work for Zerorez and speak to the benefits, were sure to notate our trouble areas, and were quick to get to work. They cleaned all our carpets (2,000+ sq. ft. house) in what seemed like an extremely short period of time. Before they left, they quickly ran through achieved results on specific trouble spots, expected dry time, ways to protect our carpet between cleans, and the benefits of the Zerorez process. They even left reading material for my wife who’s out of town. Our carpet looks almost brand new and I couldn’t have been happier with the experience from start to finish. I truly believe that Zerorez sets the bar for customer service.
Very knowledgeable and efficient techs
THE TECHNICIAN WAS POLITE AND PROFESSION AND DID A GOOD JOB.
As a busy Realtor in Jacksonville, I use Zerorez regularly to prep my customer's homes for sale. I also use Zerorez for my personal home. Zach is a great worker who is very reliable and conscientious. I will continue to use your company regularly.
David Hamasaki
Watson Realty Corp.
Responsive and communicated well.
Excellent Job! These guys are the best!
Great service. Techicans very nice and helpful
Carpets look great friendly customer service. Over all very satisfied