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26437 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional, courteous, knowledgeable and affordable.
Let me preface by saying our technician was very prompt and respectful, but with in a day I noticed that a lot of the water from the dirty tile was pushed up against the white baseboards. I’ve had a lot of back surgery , so it was very difficult for me to clean all these baseboards manually. We were putting the house in the market that next week. We did invest a lot of money, $ 566 I believe, so I anticipated a different result. The area rug also did not come near as clean as I’d hoped. Hate to complain, but maybe more training may be helpful. Thank you.
I will say the grout looks amazing!
Professional services and clean products.
We were very impressed with the service and friendliness. Will definitely recommend this company to anyone needing the services they provide.
Knowledgeable technician, good service, and great products.
Everyone was extremely nice and very professional.
Great service! Good communication and explanation of services. I love the way my floors look!
I am amazed how Casey was able to restore 20 year old berber carpet! Fabulous!
I liked Quentin. Good man.
Great job great employee very satisfied
Excellent service
The technician was friendly, but the next day two stains resurfaced, one being a large coffee stain. And the hallway still looks dirty now that it's dry! And we never where shoes in my home, so I'm surprised that they didn't get my carpet cleaner. Maybe chemicals are necessary?
Have used at both home and business for over 10 years, always on time, always courteous, always do a great job!!!!
Beautifully cleaned my white bedroom carpet. Had one problem area and they gladly came back to try a little extra spot cleaning. Kevin succeeded in making the whole area spotless. All done with a very pleasant persona and a mask.
Everything was fine, thank you
Did an amazing job. So professional. Wonderful. Need to give them a pay raise.
Imelda Tomalis
Very friendly and did great job explaining options and performed the work in a very reasonable amoutn of time.
Dries quicker than other services. What you pay for you get - clean carpets!
Friendly and efficient
We loved that there was no smell ! Our house smelled fresh not like it was full of chemicals. And our Service man , Loren was amazing! Answered all our questions and was very personable and professional! We will ask for him again next time! Thanks Zerorez!
Professionalism, Clear as to services/pricing, hard worrking
I only use Zerorez for my home and my customers listings. They are the best! Very professional, on time, clean up when finished and take all precautions to ensure my home or listing are not damaged (wall corners, trim work). I won't use anyone else. Sure you can cut some coupons for a fly by night cleaner to try and save some money, but Zerorez sets the standard. I am a firm believer in that you get what you pay for and I get great value from every dollar spent on carpets, hardwoods, tile and grout cleaning. Thanks again!!
BTW, Gerrard did a fantastic job. Hes a total pro so make sure you keep him around. I will ask for him by name next time. :)
Everything
Great technician. Only concern is that I spent $150 for shower grout cleaning that had no to little impact on the mold in the grout.
The best results of any carpet cleaning company I have ever used.
It seems like he didn't clean any of the edges of the carpets were cleaned. The edges in the living room and dining room look worse now than before I had them done.
And I 1 bedroom looks like it wasn't even done. I know I didn't want to pay any extra for the stuff they are supposed to upsell me on but that shouldnt mean they don't actually try and get the carpet cleaned.
On time, quality work and good communication. Have used them a few times.
Service and products used.
They work very hard to get stains out.
Your service rep did great!