- Phone: 904-891-0631
- Visit Website
based on 26437 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Technicians were professional, thorough, and effective.
I paid to have all the carpets cleaned and all the tile in the living room and kitchen cleaned in addition - you charged me $100 to clean to bathroom enclosure / tile. I paid cash of $570 total. I did take pictures of the following: the carpet was so saturated (which I was told your company left almost dry when the technician was done). The carpet was not dry for a minimum of 14 hours. The water left on the floor tiles (which I have pictures of) were puddles! When they puddles dried - there was stains left on the floor. We spent over 3 hours cleaning the stains off the floors. There was white residue left on both the bathroom tiles - which should have been removed. Because of the quality of work and the time involved in the what you did - I never want to have you back - and left a message of the same - do not send the same technician back, which if whoever listened to the message would not have suggested sending the same tech back for obvious reasons, if he could not do it right the first time, why would I bother!!!- I might have considered a redo, if the representative suggested sending the supervisor to redo the job. But did not. I want a minimum of $300 back as a refund - I will never refer Zeroez - if I have a chance I will tell anyone the below grade work you do and the lack of proper follow up!! I have been in property management for over 30 years and I have never experienced such bad service (follow up) and poor quality work!
Always great service. Technicians are polite and wonderful!
Carpet looks amazing. Technician was knowledgeable, courteous and a pleasure to work with. Very happy with entire experience. Highly recommend!
The techs did a wonderful job.
Great customer service and job well done
Easy to schedule and techs always do a good job
Friendly staff
Great service, always on time and very friendly.
The carpet looks like new. The guys, Nick and Kendall did a great Job. I would recommend Zerorez to anyone who needs their carpet cleaned.
On time, polite and efficient
Matthew is the best!
Friendly, convenient and fast service.
On time professional and they do a great job
Did a great job of cleaning my carpet throughout my home and grout in my bathrooms. The representative was very respectful of my home. I like the idea of no residue being left behind. Thank you.
The carpet was too wet. Zerorez has cleaned it before. Wasn't so wet the other two tiimes.
Everything looked great after the 2 gentleman finished. They got there early and got the job done Thank you.!
Nick did an awesome job in cleaning my tile floor and then sealing it. Zerorez is a reliable company and I am happy to recommend it to others.
Collin was prompt, professional, and did a fantastic job cleaning my carpets. I will use Zerorez again, and highly recommend them.
I appreciate the swift action taken to resolve my complaint and make it right. This is the way a business should run. I will not only continue to give you my business but will recommend and refer others to use your business as well.
Excellent
Zerorez has a way to clean practically everything. As a busy Realtor at Watson Realty Corp., I use them frequently for many of my customers homes to thoroughly clean prior to listing. The biggest compliment I can give them is that I use them on my personal home whenever something needs to be cleaned and sanitized. Zerorez rocks!!! I highly recommend this company. Casey is outstanding!
The carpet looks great! The tech was very friendly & knowledgeable.
We have been customers for several years for carpet and tile cleanings. Scheduling is always easy and the team arrives promptly. They are always courteous and professional. The process itself is no hassle and dries quickly with no odors or residue.
The 2 pros that came out to my home were just that .... pros. They set proper expectations and over delivered. Couldn't have been better!
Representative was on time and courteous.
He explained viewed the rooms for cleaning first then explained the plan.
Everything went according to his plan
He left a very satisfied customer
Professional
Commitment and professionalism
I am a repeat customer of Zerorez, and what brings me back again and again, is because of great way they clean and leave no residue, as well as their technicians which always personable and knowledgeable about they’re job.
Great tech in kevin!! On time, dressed right, great company rep, pleasant, respectful, not sketchy, would highly recommend you all